Frequently Asked Questions


Dealership FAQs

Q: Can I value my trade online?
A: Yes, easily begin the trade-in process with our Value Your Trade tool on our site today!

Q: What does buying a Certified Pre-Owned car come with?
A: Purchasing a certified pre-own vehicle includes 172-Point Quality Inspection amount other awesome aspects.

Q: What kind of financing services do you offer?
A: Our Finance Department has strong relationships and is committed to finding you the perfect car loan company to suit your car finance needs.

Q: Does anyone on the Norm Reeves Team speak Spanish?
A: We’ll be happy to assist you with every step of the way, so you we’ll gladly provide you with some members of our diverse and bilingual team; they are here to help you along and answer any question you have regarding deals, options, and more!

Q: What is the 5-5-5 used car protection plan?
A: For 5 days or 500 miles, we’ll happily exchange the vehicle you purchased for another one. We also offer a 5-Month or 5,000-Mile Warranty. Which covers engine components, manual and automatic transmission, and axle assembly components. Applies to most pre-owned vehicles.

Q: How does the Price Protection Guarantee work?
A: Thanks to our Price Protection Guarantee, if you can find the same new Ford for less within five days, Norm Reeves Ford will pay you the difference or buy your vehicle back.

Q: What are some benefits of Internet Direct Pricing?
A: With our internet verified pre-owned pricing, you save time, money, and hours of research. We price our entire pre-owned inventory using the most current market data available, comparing our prices with over 20,000 automotive websites daily. Let us do the hard work while you find the car of your dreams from the comfort of your home.

Q: Do you sell commercial vehicles?
A: Yes, shop our selection of commercial vehicles online or in-person today to find the vehicle suited for your needs!

Q: Do you offer vehicle specials?
A: You can explore our current specials going on now under the Specials tab on our website!

Q: Do you have any 2023 Ford vehicles in stock?
A: Yes! You can browse our current vehicle levels right on our website!

Q: Do you offer financing services when purchasing a new car?
A: Yes, to learn more about the financial services we offer feel free to reach out to our Finance Center.

Q: How can I schedule a test drive?
A: You can give us a call to book a test drive or submit a contact form right on our website.

Q: Can I order a vehicle online here?
A: Yes – we have tools on our site that allows you to complete the entire car buying process, all from the comfort of your home. Visit our website to give it a try!

Q: Can I sell my car here even if I don’t plan on purchasing a new one?
A: Yes – regardless of your plans to purchase a new vehicle, you can sell us your vehicle.

Q: Do you have Ford vehicle reviews on your website?
A: Yes – we have a variety of Ford reviews and competitor comparisons to browse through during your research process.

Q: Do you sell used vehicles?
A: Yes! We have a variety of both used and Certified Pre-Owned vehicles to choose from.

Q: Do you have a finance center?
A: Yes, we have a finance center and a team of finance experts to guide you through the financial process when buying or leasing a vehicle.

Q: What is the difference between buying and leasing?
A: Leasing differs from financing in a few ways. There’s a down payment involved, but it’s less than what you’d put down when you finance. You may even benefit from lower monthly payments. The Toyota lease is for a few years, so you’ll have time to think about the next steps.

Q: Do you offer a military discount?
A: Yes! Visit our site or give us a call to see if you are eligible for our $500 rebate to U.S. military personnel. Restrictions apply.

Q: Do you offer a college discount?
A: Yes! Visit our site or give us a call to see if you are eligible for our $500 rebate for recent and upcoming college graduates. Restrictions apply.

Q: What is the difference between used and certified pre-owned?
A: While both used and certified pre-owned vehicles are both technically used, CPO vehicles have to fall within certain guidelines to be labeled as such. Some guidelines are that the vehicle must have mileage under a certain number, vehicle should be under a certain amount of years old, it must have an almost spotless vehicle history report, and successfully passing a multi-point inspection.

Get Directions

18900 Studebaker, Cerritos, CA, 90703
Norm Reeves Ford Superstore Cerritos 33.859856, -118.099457.