Customer Testimonials
Excelent customer service! Aldo helped me to find the car I wanted and kept open communication with me. He answered all my questions. Oliver was very proffesional and make us feel very comfortable.
Great service. Very polite. Very professional. I will continue to service my Bronco Sport at Norm Reeves Cerritos
Such great customer service. Thank you Enrique for making our experience an easy and fast one.
I really appreciate Norm Reeves Ford in Cerritos. They have excellent Customer service in the service department. Rebecca, Daniel and Robin are so efficient and they answer questions honestly. I asked if they had coupons for an oil change and I was directed to the website, that's service I appreciate! Other Ford dealers are out to see if they can take all your money and won't tell you about they're savings and they're dishonest. I'll continue to come here to get my car serviced it's worth the drive!
Great customer service… kept me inform and actually went out there way to put me in a rental when they weren’t obligated to do so..recommended without a doubt
My overall experience at Norm Reeves Ford Lincoln was great. Josh was an excellent salesperson who found exactly what I was searching for and Manny in finances helped me to make it happen!
I was greeted respectfully. The process was quick and efficient. Please keep up on the good customer service, it makes a difference.
The salesperson was awesome this is the second time I’ve used this dealership. I’ve purchased more than 5 vehicles from them. I would recommend this dealership very satisfied.
Great service!!!. Always on top of everything. The service rep was always keeping me updated on my car.
I was very stressed about getting approved for a loan and being able to walk away with a reasonable purchase, but the team at Norm Reeves Ford was very accommodating and understanding when it came to my particular situation. I was unable to apply for a larger loan than was offered when Enrique in the Fleet Department was able to anchor down and really pull for a more suitable Truck at a lower cost to be able to still drive away with what I needed. The process can be a tedious one with buying a vehicle and I commend the ...
The customer service was really great. At my arrival. They got me in and got me out. I was very satisfied with their service.
Got an awesome deal and had the utmost best customer service experience! If you need a car please go here to get it you won’t be disappointed. I am very happy with my Bronco
Friendly and great service, Quick response to what was wrong with my Ford flex. Thank you Tony and Yolanda
Ver good service with text updates to let you know when your car is ready
Robin was fast helpful and kept me informed the entire time thank you again robin
great experience, very helpful and friendly staff. definitely will be back in the future. thank you
Great customer service. Friendly helpful and knowledgeable. I’ll continue to come get my car serviced here
Jasmin was very helpful and patient with us. The staff was willing to work with us. It was a very nice experience
I was pleased that I was able to get an appointment 3 weeks earlier and the vehicle is running fine.
The manager is Amazing!!! He is definitely The Best. The crew really nice and friendly specially Carlos 💜
My experience with Tobyn as my service advisor was fabulous. She kept me up to date on progress, and made sure I was completely fixed and satisfied with my service.
They given excellent service. They continually update me with my car status. Everyone is plesant.
This is my 3rd car from this dealer. Excellent service and the sales team is awesome
The internet led us to Norm Reeves Ford in Cerritos last Sunday, Feb. 26,2023. Jazmin was our super salesperson and acquainted us with the 2021 Ford Edge we were considering. She was very knowledgeable, easy to communicate with. . .and made the sale!! Then we met with Manny, the financial officer, who was equally as easy to work with. He handled the financing with my credit union as well as the DMV. There was no pressure and we were able to easily close the deal. It was an amazing and positive experience. From one who HATES car shopping, we left feeling relaxed and ...
I went in to Cerritos Ford to purchase a 2023 Ford Bronco. My credit is not the best yet Nik Nadali and his sales manager did an amazing job getting me approved, with a very reasonable down payment. I highly recommend this dealer their staff are very nice and super helpful 👍🏼
I took my car in for a oil change and car check. Rafael Gonzales Moran was my ford service advisor. Rafael is courteous, professional, and attentive. He is very helpful and he took care of everything and answered all my questions. Thank you very much for your help Rafael. Have a great day.
Great online appointment site. Truck serviced as promised and all work completed as requested. Service agent, Rudolph very helpful and friendly.
I went in thinking I needed brakes front and back. I appreciate the service advisor Tony ,honesty on my car service needs.
Excellent service, Francisco was very informative and provided feedback to all my questions. Very pleased
Friendly, Aprreciate ride to work no long wait, Txt messages and calls for follow up status, Car wash
It was a smooth transition without the hassle dealing at Norm Reeves Ford dealership. Many nice people working there willing to help.
Love doing business with Cerritos Ford. Been a customer for over 10+ years & always have a great experience. Thank you Tony Ibarra for being a great service advisor.
Service was great! All concerns with my car were taken care of. Rudy was really helpful! Thank you!
Very easy to work with and treated me well. Definitely would buy another vehicle from this dealership.
Excellent service and quality care. The service team at Norm Reeves Ford is a great team.
Awesome customer service, Great experience on purchasing a truck. Truck was a special order and through the wait period we received periodic updates on the process.
I appreciated they were able to take me as a walk in. I was warned ahead of time it would be a long wait, and that was to be expected. I worked in the lounge while they finished my oil change. Yolanda was positive and communicative which was greatly appreciated!
I can always expect superior customer service at Norm Reeves thanks to Tony my service assiciate.
The experience I had with Normreeves was great and I will recommend to my friends
Fast Transparent Honest Helpful Genuine Very easy going process, Kevin was alot of help would recommend to family and friends.
Excellent customer service, clean waiting room and work was completed by the estimated time given.
Great service, highly recommend Enrique Covarrubias. Will recommend to my friends and family and would like to do business in the future.
Great place to buy new or used Lincoln or Ford . See Enrique for a great deal. Very knowledgeable and professional the whole process quick and easy . Thanks again
My spouse and I went window shopping for a Ford Mach E and ended up purchasing one! We were greeted by Sales Consultant Kaleen Brown. He was friendly, knowledgeable and professional. What we liked the most is that he was not pushy. If he did not know the answer to my questions he asked another associate. He was not a know- it-all. Seriously, this was our best car buying experience ever. From the salesman, learning about the car from Jesus and meeting with a very detailed finance department, we could not be more pleased. Without reservation, we highly recommend Norm ...
I ordered a Bronco for my wife on February and received the vehicle right on her birthday. I know the timing was a coincidence, but it maid buying the Bronco a great experience. Enrique was super helpful throughout the ordering process and was always in touch with us every progress the Bronco was taking. During the waiting period, I was reading on Bronco forums how dealerships where receiving the Broncos then calling their customers and still charging a markup after ordering so I was a little scared when I went to pick it up. Luckily Enrique and the dealership were ...
Enrique was amazing to deal with. Always made time for my calls and was always very patient and willing to assist. Never made me feel like I was bothering with my calls/questions. Everyone I encounter there were super nice.
Jose is the best, he took care of me and all my questions, if you need a ford for see him, the staff was very patient and attentive I was greeted and helped by at least 3 other people but Jose is the man he will definitely work with you
Excellent professional professional service given.by Kiarash Khaksar & Manny Medina as they both assisted us with our car end of lease ‼️
I worked w/ Enrique from the beginning to the end . Ordered my vehicle & was there for all my questions . 8 months later vehicle shows up & got us on the road. Ask for Enrique! Do It !!!
Hi. I am Fritzie and I love giving and making reviews. I want to tell everyone how I was relieved from my worries upon speaking to Rafael. He didn't let me feel down and Rafael Gonzales listen to what problems and issues I experienced with my vehicle. He's all open and very understanding about the vehicle's trouble and the assurance of fixing the problem and waiting period and the direct phone number to contact him. He is very Calm and Understanding being a Service Advisor. I have had a bad experience in Ford Autonation Torrance where I ...
Great experience and friendly staff. Easy to work with. Great selection of cars. Would recommend
Enrique and Jorge were very friendly and helpful. They offered us water, snacks, and checked in regularly to let us know what the next step in our transaction was. Our Transit order was missing one thing, but these guys will help us get it fixed with the Ford factory team! We’re stoked on our van for our growing, adventurous family!
We had such a GREAT experience very helpful and answered every question we had. I would recommend them to everyone!! Ask for Enrique and David great customer service!! Walked us tbrough the entire process.
Great service, fast, professional and friendly. Service manager Christy will go out of her way to make sure you are happy.
Awesome service Kevin, Martin, sales managers everyone was great I will be lifetime customer for sure
The process of negotiating and financing my new vehicle was smooth without any issues. The staff at the dealer maintained professional at all times. Kia and Akay were very helpful.
We haggled a little bit on the price but they had the truck we wanted and all in all we were happy. The finance man John and George who set our Ford pass up were awesome! Hugo and Kia were awesome too!
service second to none… My vehicle never been to any other dealer i’m very satisfied with their service…
My advisor Rafael was amazing , he was about and beyond, they were so efficient and fast
Came in because my car was having some trouble, I paid nothing out of pocket because it was a recall on the car. They took in my car as an emergency and had fixed by the following day! Thank you
Address the problem and resolved quickly. Also kept updates coming via text. Yolanda did a wonderful job
Kia and Joe made this experience quick and easy, helped me a couple day prior to my scheduled appointment. They engaged and interacted with me which me feel comfortable and excited about my purchase. I appreciate you guys.
Francisco and Raphael are hero’s at this location. The Service manager also this team is a dream team! They always keep their word and there attention to detail is unparalleled. As long as they are at this location the Lincoln Brand is my choice across the board! Norm Reeves is the best Lincoln Service. Previous I went to Caruso I was disappointed EVERYTIME now I only take my MKC to Norm Reeves. Thank you all for a wonderful service experience!
Raphael at the Cerritos Norm Reeves Ford dealership I found to be very honest and helpful I got my car in for my oil change and no surprises when I picked it up. He went over the information on my paperwork and let me know when the service when be needed and he didn’t change the times to make me get it done earlier than when it need’s to be done like other places. I bought a new license plate frame and they were able to put it on for me. I appreciate that he took the time ...
This was the best experience I’ve ever had at a dealership. George and Dave were rockstars. Can’t thank them enough. I would recommend everyone to go here
Norm Reeves was great, but the team was even better! From start to finish Kevin and Christian made the process seamless and enjoyable, and by the end I walked out with the exact car I was looking for. I love my car and couldn’t be happier!
Thank you, Norm Reeves for your great service! Cerritos Ford my service was excellent my advisor Tony Ibarra has been my advisor for many years, he is very professional and I recommend him to anyone who may be looking for professionals and honesty.
The Ford Cerritos Service dept team are excellent esp Rafael, Alex and 2 other guys that helped me out. I truly appreciate honesty for everything you do for customers and as you know your service location became my to go place for any of my Ford SUV car issues even I am closer to another Ford service ctr...Thank you again awesome Rafael & to service team effort. My toddler and I cruisin just fine again..worry free yay❣️
Our salesperson, Jasmine was very courteous and knowledgeable sales. Had the car ready for us to see and drive. The sales process was very pleasant and fast. Youssef, the finance manager was very polite and professional and got us a really good finance deal.
Mike Mosley helped me out and provided excellent service. I really appreciate how efficient everything was. Thank you!
Every person we worked with was exceptional from start to finish. We highly recommend this dealership!
Excellent customer service, answer and explain questions. Trust work done on vehicle, waiting is no too long
I was very pleased that My vehicle was accepted as a walk in. Yolanda was very responsive in hearing my issues. My only concern was that it was a bit difficult to make contact with the service dept. to get an update and provide additional warranty info. My car problem was handled professionally and vehicle washed when I picked it up the next day.
Excellent service experience! Service representative Rafael G. is very polite and very easy to work with.
Very understanding ,Super professional,Great guys And Great deals!!! Yes I will recommend them to Friends and family!
I always take my car to the dealership for service and I don’t have to worry about Anything it’s always done well
I did a lease buyout, and was assisted by Josh. He was fast, friendly, and knowledgeable. He was able to get us in and out in less than an hour. Definitely recommend this dealer and wouldn’t hesitate to come do business here again.
Great experience buying my new explorer, great ford sales team, they had the answer for all my questions, tank you
Excellent, professional, friendly service. Wasn't pressured. George was great and very knowledgeable. Manny took care of the money angle very effectively. Thank you. I am loving my new/ used mustang. My car buying experience Wasn't even painful. It was fun!
Nice service advisor but was understaffed for techs when I brought my car. So it took an extra day for repair
Josh and Joe provided a superb experience and customer service. Both were very transparent and direct regarding the questions, concerns, and and comments we had. Very friendly dealership staff committed to finding the right car at the right price for the customer!
Enrique made the process of leasing my car easy, he was very helpful and informative. He answered all the questions I had. I will absolutely be referring people to him. Thank you, Enrique!
No pressure to buy, friendly, dealer matched best price out in the market, happy to do business with them especially with Jose L Ortega
Rafael our service assistant was excellent. He was attentive and communicated with us every step of the repair process.
We got our truck from Monica... very much recommend her to purchase a vehicle Excellent customer service
Great customer service. They called me to let me know if my vehicle is ready and wash. I will definitely be coming back for service. Once again expressed great customer service.
Very friendly and willing to work with us Ali other staff was awesome and helped us out tremendously