Customer Testimonials

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DealerRater May 17, 2022

Israel was our salesman and he was great. He worked very well with us. Finance was shorthanded so the wait was longer but still very good. Unfortunately, there is so much paperwork required.

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Cars May 17, 2022

I decided that I wanted to purchase a new Ford Bronco, so I shopped around at various dealerships. I had a range of experiences, but then I called Norm Reeves sales and the connected me with Rafael Contreras. He was really knowledgeable about the Broncos and he helped me place my order. It took about ten minutes. Rafael gave me updates about the order all through the process. Every time the status changed I got an update. Picking up the vehicle was very smooth. I think it only took a couple of hours from when they got it until it ...

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DealerRater May 16, 2022

Mr Rafael is my card dr.. always goes the best in sn efficient manner. He is polite, professional, loves his job snd it shows . I only take my car to him or Sivan when he is not there.

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Cars May 14, 2022

A fantastic visit, I was able to get my 2013 car serviced under warranty. The professionalism, patience and service from Tony Ybarra was outstanding! I’m glad I got my car back on the road and will continue to come back to Norm Reeves Ford for both future service request and my next big purchase! A Ford Bronco, when that time comes I’ll be sure to ask for David Pulido, I’ve purchased cars from this gentlemen before and each visit feels like interacting with a family friend. He’s always had our best interest in mind and I’ve ...

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DealerRater May 14, 2022

A fantastic visit, I was able to get my 2013 car serviced under warranty. The professionalism, patience and service from Tony Ybarra was outstanding! I’m glad I got my car back on the road and will continue to come back to Norm Reeves Ford for both future service request and my next big purchase! A Ford Bronco, when that time comes I’ll be sure to ask for David Pulido, I’ve purchased cars from this gentlemen before and each visit feels like interacting with a family friend. He’s always had our best interest in mind and I’ve ...

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DealerRater May 14, 2022

Professional, courteous, efficient. Was reassured my car would be ready when promised via follow up phone call.

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DealerRater May 13, 2022

Today buying a car is tough but the crew here at Norman Reeves really took the time to find a car that’s right for me not only that but it was my first time buying. They all the paperwork thoroughly. I couldn’t have asked for a better place to get my first car.

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DealerRater May 13, 2022

They got it done in a fast time and I was allowed to pick it up after work.

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DealerRater May 12, 2022

Have had an excellent experience every time I’m there! I’m very happy with my 2022 ford explorer

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DealerRater May 11, 2022

Was a great experience all around. My service advisor Daniel was very pleasant and very professional. I would highly recommend this dealership for any needed repairs.

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DealerRater May 11, 2022

Rafael Gonzalez is my “go to guy” for great service. He provides the highest level of attention to my vehicle’s maintenance requirements, timely completion of work, and a thank you for bringing my car to Norm Reeves.

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DealerRater May 9, 2022

I went to the Service Dept. to ask about a recall I had received on my car. The serviceman Daniel was able to make an appointment that day for the repair. He was very courteous and helpful!

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DealerRater May 9, 2022

Good communication, friendly, and good service, would recommend this dealership to my friends and family.

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DealerRater May 3, 2022

Great experience overall… Very knowledgeable and most important to me… Sincere. I recommend Samir Raza as your go to sales person… Great guy.

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DealerRater May 2, 2022

Pro: Was able to make a deal in one stop Con: did take all day tough

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DealerRater May 1, 2022

Professional, no pressure, explained everything so I could understand, painless experience and didn’t take as long as most dealerships

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DealerRater Apr 30, 2022

Great service! Nice staff! Daniel was truly amazing for all the help. I really appreciate it.

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DealerRater Apr 29, 2022

David Pulido is my go to person and I always come out driving a new car

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DealerRater Apr 29, 2022

The staff at the dealership have a good customer service. They are very pleasant with consumers. I recommend them.

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DealerRater Apr 29, 2022

Tony is very honest and amazing I will only deal with him great person! Smart

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DealerRater Apr 28, 2022

My wife and I have bought and sold a lot of cars, but never have we had as good of an experience as what we had with Norm Reeves Ford. We placed our vehicle order with David Pulido and once it arrived the process of taking ownership of the vehicle was made so simple by David. Honesty we dread dealing with car salesmen because of how pushy and dishonest they can be. David was the complete opposite of that. He was helpful, friendly, easy to work with, and honest. I will definitely be recommending him to my friends and family ...

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DealerRater Apr 27, 2022

Miles was excellent. Great communication, made the process easy and painless. I’d recommend him to friends and family.

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DealerRater Apr 26, 2022

Service representative Rudy was knowledgeable and provides quality customer service. I would like his assistance for future visits.

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DealerRater Apr 24, 2022

We bought our car with Jorge. He was very helpful and knowledgeable. Made buying a car really easy. We’ll definitely be back in the future.

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DealerRater Apr 23, 2022

Everyone at Norm Reeves Ford has been very kind and efficient. I appreciate the professionalism and would definitely recommend them to others.

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DealerRater Apr 22, 2022

I have always been given great service keeping my Ford Edge in good repair. Thanks

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DealerRater Apr 21, 2022

Josh was extremely knowledgeable! He was amazing! My experience was great! Thanks Norm Reeves Ford!

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DealerRater Apr 20, 2022

Jorge Velazquez is the only sales rep to buy a vehicle from. Honest, friendly and always get you in the car you want at the best deal

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DealerRater Apr 17, 2022

My 2015 F-250 Diesel truck was brought in for a check engine light. Eddie the mechanic went above and beyond for customer service. He personally contacted me to keep me up to date with a back ordered part and the labor involved. My personal experience with him was excellent.

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DealerRater Apr 17, 2022

Good and timely service. Once appointment was set there was no waiting. A little expensive.

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Cars Apr 16, 2022

Great experience. Robyn Devis best advisor. She handled everything to perfection. I will always bring my truck to her. I'm very happy with my experience at Norm Reeves Ford/Lincoln. Thank you Robyn Devis.

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DealerRater Apr 16, 2022

Ivan Cruz in service department was terrific. Very friendly be and professional. Took care of all my in issues. And thanks to Lincoln for and their CPO warrant that covered all the work on and the car is rental. Zero out-of-pocket. Thanks Lincoln!

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DealerRater Apr 16, 2022

Best service ever , BIG THANKS to ADRIAN GONZALES and MIKE !! thank you to Norm Reeves Ford for fix my ford mustang !

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DealerRater Apr 14, 2022

It's hard to get a hold of people sometimes, but the service is great.

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DealerRater Apr 14, 2022

Excellent service from technician to the service advisor person who goes the extra mile to help You. Thank you!

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DealerRater Apr 13, 2022

It’s an excellent dealer. A a a a a a a a a a

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DealerRater Apr 12, 2022

Always professional. My husband is a mechanic and he appreciates the honesty and camaraderie with the technicians.

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DealerRater Apr 10, 2022

Norm Reeves sent home a coupon for $129 for a factory Battery. It just so happened that my Battery totally failed. It was Saturday afternoon, so I called the Dealer to make sure Parts had that Battery. They did! I talked to Service and was told they couldn't put it in on a walk-in that day.It was late, so I had my son jump my car, I drove to Cerritos and bought the Battery. I was resigned that a third party shop would have to install it. When leaving, I decided to poke my head into the Service Department. ...

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DealerRater Apr 9, 2022

Norm Reeves Lincoln is thee Best in the Nation we’re returning customer. The experience the professionalism, the knowledge, the explaining, the caring, these gentlemen want to make sure your satisfied but most of all happy. Gotta love them. CARLOS, JOE, HUGO. GEORGE AND IT ALL STARTED WITH BRYON OF INFINITI WHEN HE ANSWERED THE PHONE AND DIDN’T JUDGE ME AS JUST A LOOKER BRYON SAID COME ON IN WE’LL TAKE CARE OF YOU AND THAT HE DID WITH MY DAUGHTERS QX55 2022 AND YEAR LATER BACK TO PURCHASE A LINCOLN WITH AWESOME CARLOS HE WAS PATIENT DIDN’T ...

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DealerRater Apr 5, 2022

Service writer Rafael did great. The rest of the service department was really unorganized & confused. Leaving my keys at another desk & none were very friendly or outwardly helpful.

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DealerRater Apr 5, 2022

Very professional staff got me a good deal fast and easy one of the best dealerships around.

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DealerRater Apr 4, 2022

Andres and George were so helpful. I Felt welcomed, and both made the process of buying and set up easy. Great customer service!

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DealerRater Apr 2, 2022

Robyn Devis was very helpful she explained everything very thoroughly and made me feel welcomed. She has perfect customer service. For my next service I will ask for her to help me. Thank you Robyn

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DealerRater Apr 1, 2022

Tim was great, he kept me updated throughout the day and got me a quote on a couple repairs I need done.

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DealerRater Mar 31, 2022

Rafeal & Danielle were a pleasure to work with. You have two great employees, both are Keepers!

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DealerRater Mar 31, 2022

I was satisfied with the service. They did listen to my requirements and I was able to get everything that I wanted.

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DealerRater Mar 31, 2022

Great customer services along with fast vehicle inspections. Very happy with the experience I had with Norm Reeves Ford.

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DealerRater Mar 30, 2022

Robyn was great, super helpful. Best and quickest service I’ve had! Definitely returning here!

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DealerRater Mar 30, 2022

I had an awesome experience with my service advisor. I highly recommend Norm Reeves Ford.

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DealerRater Mar 29, 2022

Very helpful, customer service was the best, made it easy to purchase a truck from you guys. Definitely buying my second work truck from you guys.

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DealerRater Mar 28, 2022

Easy fast and no nonsense good prices all around very happy customer I would recommend to anyone

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DealerRater Mar 27, 2022

Miles has worked hard to find cars for my family since 2008. It was really quick and easy. Thank you!!!

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Cars Mar 27, 2022

Ordered a new Big Bronco. I expected it to be a hassle, and thought it would be difficult and take forever. I was shocked when the car arrived early -months before it was promised. They delivered it to my driveway and the paperwork took less than 10 minutes. Incredible customer service.

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DealerRater Mar 27, 2022

Best prices and excellent communication. Itemized pricing helps make things clear on the deal you’re making.

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DealerRater Mar 27, 2022

I ordered a Big Bronco, and expected it to be hard. I had heard the nightmare stories of long delays and prices way over sticker. So I was absolutely blown away when mine arrived three months early and was delivered to my driveway. The paperwork took less than 10 minutes to complete and there was an in service to pair my phone and go over the vehicle that was thorough and personalized. They were friendly and professional every step of the way. Jorge was amazing and so was Enrique. Highly recommend. It was a joy to do business with this dealership.

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DealerRater Mar 27, 2022

Service advisor Daniel Sanchez attended to me very quickly. He was polite and professional. I would definitely recommend Daniel to any friends or family. Thank you!

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DealerRater Mar 26, 2022

The people working here are great, easy to make an appointment. They are always friendly. Robyn, who was my service advisor, was attentive and understood clearly what I needed to have done to my car.

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DealerRater Mar 24, 2022

They give a good service, the people who are there are very kind and very attentive to all the claims, I am very grateful for their service, thank you very much 👍

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Cars Mar 23, 2022

Francisco in service was really helpful. He was very thorough and knowledgeable. He showed me pictures of the issue with the car and it made it easy to understand everything that was needed.

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DealerRater Mar 23, 2022

The Service Advisor was great! He kept me updated on when my vehicle was going to be picked up to when it was completed and dropped off to me. He explained clearly the service performed on my vehicle and future recommendations. Plus to my surprise they vacuumed and washed my vehicle.

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Cars Mar 22, 2022

Hi, I took my car for repairs this weekend and Rudy Wilson my ford service advisor took care of everything. Rudy is courteous, professional, and attentive. Thank you very much Rudy & Norm Reeves Ford. Have a Great Day. 😊

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DealerRater Mar 21, 2022

The appointment for service was kept, the extended warrantee was honored without hassle, and the cae was ready a day earlier than promised. The complimentary car wash was a nice touch.

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DealerRater Mar 18, 2022

Thank you Adrian Gonzalez, excellent service, I will continue to take my car with you

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DealerRater Mar 18, 2022

They were very Friendly, thorough, and kept in contact through the entire process. I would recommend this service departmnmeny.

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DealerRater Mar 18, 2022

Very prompt and professional. Called me after the oil changed to tell me I needed front brakes. I gave him the OK and he was ready and washed waiting for me when I got there.

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DealerRater Mar 17, 2022

My technician was wonderful he set everything up so when I arrived all I had to do was sign the paperwork..he also called with updates on my vehicle 🚗 in a timely manner.

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DealerRater Mar 16, 2022

I purchased my first car here, really great experience. Everyone was so nice and helpful

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DealerRater Mar 16, 2022

I am always impressed with Norm Reeves Ford! The customer Service is always outstanding! Francisco in the Service Department was outstanding. He was very professional, courteous and kept me up to date on my car. Never a bad experience.

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DealerRater Mar 15, 2022

Great job it was professional and accurate they did a good job at checking our car

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DealerRater Mar 13, 2022

Isaiah and Joe were so amazing. They helped me get my dream car, and I couldn’t be happier with the service!

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DealerRater Mar 12, 2022

Very good customer service, very helpful and explained everything with detail would recommend always my car runs perfect now

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DealerRater Mar 10, 2022

I was very pleased with treatment I received from the dealership. Mike Mosley was very helpful throughout the process. He explained in detail everything that needed to be done to bring my truck up to the standards I have grown to expect from Ford.

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Cars Mar 9, 2022

Hands down, the best experience I have ever had buying a new car! My sales rep, Isaiah Valencia made the experience painless with no “dealer shenanigans.” I had a special order and he was always communicating with me. Karla Velasquez was great too! She even realized my deposit was not included in the final purchase and called me to tell me she was processing the refund without me even calling. Simply the best customer service you can ask for. Highly recommend this dealership.

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DealerRater Mar 8, 2022

Hands down, the best experience I have ever had buying a new car! My sales rep, Isaiah Valencia made the experience painless with no “dealer shenanigans.” I had a special order and he was always communicating with me. Karla Velasquez was great too! She even realized my deposit was not included in the final purchase and called me to tell me she was processing the refund without me even calling. Simply the best customer service you can ask for.

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DealerRater Mar 8, 2022

Was a amazing experience from beginning to end…awesome experience!! We will be back soon.

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DealerRater Mar 7, 2022

Robin in the service department was an excellent listener. She handled the situation superbly. I am a pleased customer.

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DealerRater Mar 7, 2022

Excellent customer service, Jasmine was very respectful and honest. No one rushed me with a decision making.

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DealerRater Mar 6, 2022

Great service, knowledgeable service man (Rafael). All good, would recommend this Dealership to anyone. Purchasing my vehicle was also a pleasant experience.

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DealerRater Mar 6, 2022

Excellent service writer, Rudy! Excellent service! I bought my car there, only have been there for service. I purchased tires yesterday and Rudy was able to get me a great price. Keep up the good work and excellent!

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DealerRater Mar 6, 2022

Very friendly and helpful. The experience of finding our new vehicle was not forced or pushy at all. The staff that helped us were all amazing. We love our new car!!

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DealerRater Mar 6, 2022

Service at Norm Reeves was great. Tim was excellent. He cares about his clients. My overall experience was great because it was easy and Tim explained what the recommendations meant. Would recommend.

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DealerRater Mar 5, 2022

Expensive, but they got the job done. Friendly staff, awesome service, I would recommend Norm Reeves.

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DealerRater Mar 5, 2022

Not much on the floor to look at very few cars to choose from on the lot

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DealerRater Mar 5, 2022

Very professional, they go out of way to help you in any way possible. Very nice attitude when helping out

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DealerRater Mar 3, 2022

Will be taking my truck to this place for every single service very professional always kept contact

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DealerRater Mar 2, 2022

Great experience and the car runs great. Thanks for all your help to diagnose and fix

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DealerRater Mar 2, 2022

Quick diagnosis, advocated for extended warranty coverage, and provided daily updates. Rafael was very attentive and texted me regularly. Quick turnaround on repairs.

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DealerRater Mar 1, 2022

Norm Reeves always delivers. I have always had a good experience. My advisor Daniel was great. He went above and beyond for me.

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DealerRater Mar 1, 2022

Service Adviser provided Excellent service and time of completion promised kept, very knowledgeable and informed of all safety recalls specific to my vehicle that required immediate attention to implement.

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DealerRater Feb 26, 2022

Dealership is big and its nice and clean. Up to code on Covid. Has variety of vehicles.

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DealerRater Feb 25, 2022

Rafeal was amazing as usual. My vehicle needed more work than anticipated. Rafeal took care of it all even…

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DealerRater Feb 24, 2022

Convenient, freeway close, courteous employees, complimentary shuttle, complimentary car wash, knowledgeable service managers, comfortable waiting areas, clean restrooms.

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DealerRater Feb 23, 2022

I was very satisfied with the service that I got! With Norm Reeves dealer in Cerritos!

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DealerRater Feb 23, 2022

Tim in service is great and provides great customer service. He pays great attention to his customers.

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DealerRater Feb 21, 2022

Ordered a Ford Maverick through this dealer, my salesman Enrique was fantastic throughout the entire process. The dealership promises to not add any market adjustments, but they did add an “optional” paint protection package which I was able to remove, but they wouldn’t budge on the $1900 security system they installed without asking. I understand they have some sort of deal with the security system company, but this was a retail order and shouldn’t be subject to their normal “dealer added options” pricing tactics. Aside from that, Enrique and finance manager Sandra were a pleasure to work with and ...

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DealerRater Feb 20, 2022

Very easy and efficient to work with. Everyone was courteous and knowledgeable. Answered all questions.

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DealerRater Feb 18, 2022

Ivan Cruz in a great Lincoln advisor, continue to make him happy so he can keep us customers happy.

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DealerRater Feb 18, 2022

Great service at Norm Reeves Ford. Service writer Rudy Wilson was amazing, very professional, kind and friendly! Definitely would return because of Rudy.

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DealerRater Feb 18, 2022

Happy with the Dealership and people! I have purchased 4 autos and have them service them over the last 35 years.

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Cars Feb 17, 2022

Joseph and Carlos and the finance team were great from start to finish! VIP treatment and they honored their prices! Ask for them every time!


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