Customer Testimonials
Israel was our salesman and he was great. He worked very well with us. Finance was shorthanded so the wait was longer but still very good. Unfortunately, there is so much paperwork required.
I decided that I wanted to purchase a new Ford Bronco, so I shopped around at various dealerships. I had a range of experiences, but then I called Norm Reeves sales and the connected me with Rafael Contreras. He was really knowledgeable about the Broncos and he helped me place my order. It took about ten minutes. Rafael gave me updates about the order all through the process. Every time the status changed I got an update. Picking up the vehicle was very smooth. I think it only took a couple of hours from when they got it until it ...
Mr Rafael is my card dr.. always goes the best in sn efficient manner. He is polite, professional, loves his job snd it shows . I only take my car to him or Sivan when he is not there.
A fantastic visit, I was able to get my 2013 car serviced under warranty. The professionalism, patience and service from Tony Ybarra was outstanding! I’m glad I got my car back on the road and will continue to come back to Norm Reeves Ford for both future service request and my next big purchase! A Ford Bronco, when that time comes I’ll be sure to ask for David Pulido, I’ve purchased cars from this gentlemen before and each visit feels like interacting with a family friend. He’s always had our best interest in mind and I’ve ...
A fantastic visit, I was able to get my 2013 car serviced under warranty. The professionalism, patience and service from Tony Ybarra was outstanding! I’m glad I got my car back on the road and will continue to come back to Norm Reeves Ford for both future service request and my next big purchase! A Ford Bronco, when that time comes I’ll be sure to ask for David Pulido, I’ve purchased cars from this gentlemen before and each visit feels like interacting with a family friend. He’s always had our best interest in mind and I’ve ...
Professional, courteous, efficient. Was reassured my car would be ready when promised via follow up phone call.
Today buying a car is tough but the crew here at Norman Reeves really took the time to find a car that’s right for me not only that but it was my first time buying. They all the paperwork thoroughly. I couldn’t have asked for a better place to get my first car.
They got it done in a fast time and I was allowed to pick it up after work.
Have had an excellent experience every time I’m there! I’m very happy with my 2022 ford explorer
Was a great experience all around. My service advisor Daniel was very pleasant and very professional. I would highly recommend this dealership for any needed repairs.
Rafael Gonzalez is my “go to guy” for great service. He provides the highest level of attention to my vehicle’s maintenance requirements, timely completion of work, and a thank you for bringing my car to Norm Reeves.
I went to the Service Dept. to ask about a recall I had received on my car. The serviceman Daniel was able to make an appointment that day for the repair. He was very courteous and helpful!
Good communication, friendly, and good service, would recommend this dealership to my friends and family.
Great experience overall… Very knowledgeable and most important to me… Sincere. I recommend Samir Raza as your go to sales person… Great guy.
Pro: Was able to make a deal in one stop Con: did take all day tough
Professional, no pressure, explained everything so I could understand, painless experience and didn’t take as long as most dealerships
Great service! Nice staff! Daniel was truly amazing for all the help. I really appreciate it.
David Pulido is my go to person and I always come out driving a new car
The staff at the dealership have a good customer service. They are very pleasant with consumers. I recommend them.
Tony is very honest and amazing I will only deal with him great person! Smart
My wife and I have bought and sold a lot of cars, but never have we had as good of an experience as what we had with Norm Reeves Ford. We placed our vehicle order with David Pulido and once it arrived the process of taking ownership of the vehicle was made so simple by David. Honesty we dread dealing with car salesmen because of how pushy and dishonest they can be. David was the complete opposite of that. He was helpful, friendly, easy to work with, and honest. I will definitely be recommending him to my friends and family ...
Miles was excellent. Great communication, made the process easy and painless. I’d recommend him to friends and family.
Service representative Rudy was knowledgeable and provides quality customer service. I would like his assistance for future visits.
We bought our car with Jorge. He was very helpful and knowledgeable. Made buying a car really easy. We’ll definitely be back in the future.
Everyone at Norm Reeves Ford has been very kind and efficient. I appreciate the professionalism and would definitely recommend them to others.
I have always been given great service keeping my Ford Edge in good repair. Thanks
Josh was extremely knowledgeable! He was amazing! My experience was great! Thanks Norm Reeves Ford!
Jorge Velazquez is the only sales rep to buy a vehicle from. Honest, friendly and always get you in the car you want at the best deal
My 2015 F-250 Diesel truck was brought in for a check engine light. Eddie the mechanic went above and beyond for customer service. He personally contacted me to keep me up to date with a back ordered part and the labor involved. My personal experience with him was excellent.
Good and timely service. Once appointment was set there was no waiting. A little expensive.
Great experience. Robyn Devis best advisor. She handled everything to perfection. I will always bring my truck to her. I'm very happy with my experience at Norm Reeves Ford/Lincoln. Thank you Robyn Devis.
Ivan Cruz in service department was terrific. Very friendly be and professional. Took care of all my in issues. And thanks to Lincoln for and their CPO warrant that covered all the work on and the car is rental. Zero out-of-pocket. Thanks Lincoln!
Best service ever , BIG THANKS to ADRIAN GONZALES and MIKE !! thank you to Norm Reeves Ford for fix my ford mustang !
It's hard to get a hold of people sometimes, but the service is great.
Excellent service from technician to the service advisor person who goes the extra mile to help You. Thank you!
It’s an excellent dealer. A a a a a a a a a a
Always professional. My husband is a mechanic and he appreciates the honesty and camaraderie with the technicians.
Norm Reeves sent home a coupon for $129 for a factory Battery. It just so happened that my Battery totally failed. It was Saturday afternoon, so I called the Dealer to make sure Parts had that Battery. They did! I talked to Service and was told they couldn't put it in on a walk-in that day.It was late, so I had my son jump my car, I drove to Cerritos and bought the Battery. I was resigned that a third party shop would have to install it. When leaving, I decided to poke my head into the Service Department. ...
Norm Reeves Lincoln is thee Best in the Nation we’re returning customer. The experience the professionalism, the knowledge, the explaining, the caring, these gentlemen want to make sure your satisfied but most of all happy. Gotta love them. CARLOS, JOE, HUGO. GEORGE AND IT ALL STARTED WITH BRYON OF INFINITI WHEN HE ANSWERED THE PHONE AND DIDN’T JUDGE ME AS JUST A LOOKER BRYON SAID COME ON IN WE’LL TAKE CARE OF YOU AND THAT HE DID WITH MY DAUGHTERS QX55 2022 AND YEAR LATER BACK TO PURCHASE A LINCOLN WITH AWESOME CARLOS HE WAS PATIENT DIDN’T ...
Service writer Rafael did great. The rest of the service department was really unorganized & confused. Leaving my keys at another desk & none were very friendly or outwardly helpful.
Very professional staff got me a good deal fast and easy one of the best dealerships around.
Andres and George were so helpful. I Felt welcomed, and both made the process of buying and set up easy. Great customer service!
Robyn Devis was very helpful she explained everything very thoroughly and made me feel welcomed. She has perfect customer service. For my next service I will ask for her to help me. Thank you Robyn
Tim was great, he kept me updated throughout the day and got me a quote on a couple repairs I need done.
Rafeal & Danielle were a pleasure to work with. You have two great employees, both are Keepers!
I was satisfied with the service. They did listen to my requirements and I was able to get everything that I wanted.
Great customer services along with fast vehicle inspections. Very happy with the experience I had with Norm Reeves Ford.
Robyn was great, super helpful. Best and quickest service I’ve had! Definitely returning here!
I had an awesome experience with my service advisor. I highly recommend Norm Reeves Ford.
Very helpful, customer service was the best, made it easy to purchase a truck from you guys. Definitely buying my second work truck from you guys.
Easy fast and no nonsense good prices all around very happy customer I would recommend to anyone
Miles has worked hard to find cars for my family since 2008. It was really quick and easy. Thank you!!!
Ordered a new Big Bronco. I expected it to be a hassle, and thought it would be difficult and take forever. I was shocked when the car arrived early -months before it was promised. They delivered it to my driveway and the paperwork took less than 10 minutes. Incredible customer service.
Best prices and excellent communication. Itemized pricing helps make things clear on the deal you’re making.
I ordered a Big Bronco, and expected it to be hard. I had heard the nightmare stories of long delays and prices way over sticker. So I was absolutely blown away when mine arrived three months early and was delivered to my driveway. The paperwork took less than 10 minutes to complete and there was an in service to pair my phone and go over the vehicle that was thorough and personalized. They were friendly and professional every step of the way. Jorge was amazing and so was Enrique. Highly recommend. It was a joy to do business with this dealership.
Service advisor Daniel Sanchez attended to me very quickly. He was polite and professional. I would definitely recommend Daniel to any friends or family. Thank you!
The people working here are great, easy to make an appointment. They are always friendly. Robyn, who was my service advisor, was attentive and understood clearly what I needed to have done to my car.
They give a good service, the people who are there are very kind and very attentive to all the claims, I am very grateful for their service, thank you very much 👍
Francisco in service was really helpful. He was very thorough and knowledgeable. He showed me pictures of the issue with the car and it made it easy to understand everything that was needed.
The Service Advisor was great! He kept me updated on when my vehicle was going to be picked up to when it was completed and dropped off to me. He explained clearly the service performed on my vehicle and future recommendations. Plus to my surprise they vacuumed and washed my vehicle.
Hi, I took my car for repairs this weekend and Rudy Wilson my ford service advisor took care of everything. Rudy is courteous, professional, and attentive. Thank you very much Rudy & Norm Reeves Ford. Have a Great Day. 😊
The appointment for service was kept, the extended warrantee was honored without hassle, and the cae was ready a day earlier than promised. The complimentary car wash was a nice touch.
Thank you Adrian Gonzalez, excellent service, I will continue to take my car with you
They were very Friendly, thorough, and kept in contact through the entire process. I would recommend this service departmnmeny.
Very prompt and professional. Called me after the oil changed to tell me I needed front brakes. I gave him the OK and he was ready and washed waiting for me when I got there.
My technician was wonderful he set everything up so when I arrived all I had to do was sign the paperwork..he also called with updates on my vehicle 🚗 in a timely manner.
I purchased my first car here, really great experience. Everyone was so nice and helpful
I am always impressed with Norm Reeves Ford! The customer Service is always outstanding! Francisco in the Service Department was outstanding. He was very professional, courteous and kept me up to date on my car. Never a bad experience.
Great job it was professional and accurate they did a good job at checking our car
Isaiah and Joe were so amazing. They helped me get my dream car, and I couldn’t be happier with the service!
Very good customer service, very helpful and explained everything with detail would recommend always my car runs perfect now
I was very pleased with treatment I received from the dealership. Mike Mosley was very helpful throughout the process. He explained in detail everything that needed to be done to bring my truck up to the standards I have grown to expect from Ford.
Hands down, the best experience I have ever had buying a new car! My sales rep, Isaiah Valencia made the experience painless with no “dealer shenanigans.” I had a special order and he was always communicating with me. Karla Velasquez was great too! She even realized my deposit was not included in the final purchase and called me to tell me she was processing the refund without me even calling. Simply the best customer service you can ask for. Highly recommend this dealership.
Hands down, the best experience I have ever had buying a new car! My sales rep, Isaiah Valencia made the experience painless with no “dealer shenanigans.” I had a special order and he was always communicating with me. Karla Velasquez was great too! She even realized my deposit was not included in the final purchase and called me to tell me she was processing the refund without me even calling. Simply the best customer service you can ask for.
Was a amazing experience from beginning to end…awesome experience!! We will be back soon.
Robin in the service department was an excellent listener. She handled the situation superbly. I am a pleased customer.
Excellent customer service, Jasmine was very respectful and honest. No one rushed me with a decision making.
Great service, knowledgeable service man (Rafael). All good, would recommend this Dealership to anyone. Purchasing my vehicle was also a pleasant experience.
Excellent service writer, Rudy! Excellent service! I bought my car there, only have been there for service. I purchased tires yesterday and Rudy was able to get me a great price. Keep up the good work and excellent!
Very friendly and helpful. The experience of finding our new vehicle was not forced or pushy at all. The staff that helped us were all amazing. We love our new car!!
Service at Norm Reeves was great. Tim was excellent. He cares about his clients. My overall experience was great because it was easy and Tim explained what the recommendations meant. Would recommend.
Expensive, but they got the job done. Friendly staff, awesome service, I would recommend Norm Reeves.
Not much on the floor to look at very few cars to choose from on the lot
Very professional, they go out of way to help you in any way possible. Very nice attitude when helping out
Will be taking my truck to this place for every single service very professional always kept contact
Great experience and the car runs great. Thanks for all your help to diagnose and fix
Quick diagnosis, advocated for extended warranty coverage, and provided daily updates. Rafael was very attentive and texted me regularly. Quick turnaround on repairs.
Norm Reeves always delivers. I have always had a good experience. My advisor Daniel was great. He went above and beyond for me.
Service Adviser provided Excellent service and time of completion promised kept, very knowledgeable and informed of all safety recalls specific to my vehicle that required immediate attention to implement.
Dealership is big and its nice and clean. Up to code on Covid. Has variety of vehicles.
Rafeal was amazing as usual. My vehicle needed more work than anticipated. Rafeal took care of it all even…
Convenient, freeway close, courteous employees, complimentary shuttle, complimentary car wash, knowledgeable service managers, comfortable waiting areas, clean restrooms.
I was very satisfied with the service that I got! With Norm Reeves dealer in Cerritos!
Tim in service is great and provides great customer service. He pays great attention to his customers.
Ordered a Ford Maverick through this dealer, my salesman Enrique was fantastic throughout the entire process. The dealership promises to not add any market adjustments, but they did add an “optional” paint protection package which I was able to remove, but they wouldn’t budge on the $1900 security system they installed without asking. I understand they have some sort of deal with the security system company, but this was a retail order and shouldn’t be subject to their normal “dealer added options” pricing tactics. Aside from that, Enrique and finance manager Sandra were a pleasure to work with and ...
Very easy and efficient to work with. Everyone was courteous and knowledgeable. Answered all questions.
Ivan Cruz in a great Lincoln advisor, continue to make him happy so he can keep us customers happy.
Great service at Norm Reeves Ford. Service writer Rudy Wilson was amazing, very professional, kind and friendly! Definitely would return because of Rudy.
Happy with the Dealership and people! I have purchased 4 autos and have them service them over the last 35 years.
Joseph and Carlos and the finance team were great from start to finish! VIP treatment and they honored their prices! Ask for them every time!