Customer Testimonials
Car was not ready as promised. I was told that if they keep the car over night I get a loaner car or rental car
We bought our new 2017 Ford Explorer from Norm Reeves and it has been nothing but issues since. This vehicle is cursed with problems. Second day after purchasing the vehicle Norm Reeves employee drives it in a metal pole and damages the door and front fender. The door had to be replaced. It sat in a repair shop lot for about 8 months before we finally got our vehicle back. The had the most uncaring team of employees dealing with us during this matter. What would you do if you just purchased a $50,000 vehicle in 2017 and the wreck it with major damage ... Read More DealerRater - Jun 27, 2025
I had a wonderful experience with Eduardo Millan at Norm Reeves Ford in Cerritos, he was very knowledge and courteous in taking care of my vehicle. He called in a timely manner upon completion of the service as promised. Thanks Eduardo!
Excellent and professional service , my Vihicle’s service was completed in advance of given time. Thank you Crystal JR Lopez .
I had an excellent experience with Norm Reeves Ford. I purchased a 2008 Toyota Tacoma over the phone and viewing a few photos as well as the description of the condition of the truck from salesperson (Josh Akker). The transaction was simple and not painful as purchasing a vehicle can be. Josh delivered the Tacoma early the following morning. It was cleaned in/out and it didn't look like a 17-year-old truck and a full tank, what more could I have asked for. The overall condition was outstanding. I test drove it and it drove great. So, I knew the ... Read More DealerRater - Jun 17, 2025
My experience in purchasing my dream truck was effortlessly. Sales representative Keanu valverde helped me in obtaining the deal I was looking for. 5 stars service very pleased !!!!!
Great customer service and great service dealership never had a problem with them always my go too for car service
Service was outstanding, and they had my truck ready way before the time frame that I was told!
Rafael was helpful and went above and beyond to make sure our vehicle was taken care of.
Everyone that helped me in the service department (Rafael) and even the people on the phone that helped me when I set up the appointment for service were awesome. Super friendly easy-going and I had a great time. They did a great job on my car. Thank you so much.!
Buyer Beware - This dealership is an example of why people don't trust car sales
If you're considering buying a car here, be very careful. Once the sale is done, don't expect them to follow through on promises or even return your calls.
I purchased a vehicle from this dealership and had it delivered last year. During the delivery walk-around, I immediately noticed a paint chip on the car. The person who delivered it acknowledged the damage, took photos, and assured me it would be taken care of. That was the last I ever heard from him.
... Read More DealerRater - Apr 23, 2025
This is one of the most honest and straightforward dealers I have been to. Everyone from the sales person to the sales manager to people in financing have strong integrity. They tell you what they can do with no hustle or any misleading information whatsoever. You can tell the business is trying run their business with value they believe in and are hiring people that have the same values. Great experience. You can tell this is a business that value something higher than just making a profit. They have no dealer mark ups or dealer installed equipment that you have ... Read More DealerRater - Apr 18, 2025
They make promises they can’t keep. Phone calls are never returned or seldom returned. It seems like it’s a scam with all of the warranties and it gets very very confusing and feels like a baiting switch.
Everything was no worry free, got my vehicle back before I knew it. Everything excellent.!
Eduardo Millan was super helpful and went above and beyond to assist me through an extremely expensive and unexpected repair. At only 66,000 miles I had to replace the engine in my 2017 ford edge! After reaching out to Ford Corp and the NHTSA, neither one had any assistance to offer. Shame on Ford as they have been aware this engine has had malfunctions for years. Aside from that Eduardo was AWSOME! Great communication and explanation of the problem and great assist with rental car. This was my first visit to Norm Reeves and because of the care and concern Eduardo provided, ... Read More DealerRater - Apr 10, 2025
Excelente service and very helpful and answered any and all questions I had about the car
Jorge Velasquez was very helpful with my new vehicle purchase, would definitely recommend him to anyone that needs help with new vehicle purchasing.
Tony Ybarra handled the situation well by keeping me informed of testing and progress to diagnosis. Once identified the warranty work was completed and got my F150 back in less than 48 hours.
I met with George Vasquez who I have purchased several trucks from.
George & I grew up in the same city.
We have become friends & I knew that I could trust George with the purchase of a truck for my son.
George greeted me with a huge smile & a hug my wife was shocked because she didn’t know that I knew him.
George came through again. My son loves his first vehicle. 2020 Ford Ranger.
My wife & I are very happy with the extended warranty, vehicle cost & the overall experience. This is no lie I trust ... Read More DealerRater - Mar 31, 2025
Isaiah met us and immediately helped us test drive an Explorer. We returned two days later to buy another model and trade in a car because of his help.
David was fantastic, Mayar stepped up, and Dylan stepped in to help wrap it all up. Nice work gents, thank you for all your help! Very easy buying experience and in the end, Hugo takes care of all the critical details. They truly do want to provide 5 star car buying experience at Norm Reeves Ford. Thanks again to these 4. Much appreciated 👍🏼
Very professional and prompt with their service. Rafael Gonzales really made the whole getting your car serviced thing pleasant by being open and friendly. Treated me like family and made sure that I was satisfied. I will definitely be bringing my car back in the future.
Fabian is a fantastic Salesperson. Very knowledgeable and understanding. Thanks, Arty for helping me with the Mods.
Savannah was very helpful with my car service! I will bringing my Flex for sevice in the future!
I recently took our Ford Edge for service, we’ve been coming to this location since we purchased our car here.
The staff have always been very friendly, they explain everything that needs to be done in a matter that makes you feel comfortable.
The service has always been fantastic. Our car has always been ready when promised.
Small things are what brings you back after one of our appointments the service manager called us to see if we were fully satisfied with everything that was done, the service, the staff,
and the work. Needless to say everything was great.
... Read More DealerRater - Feb 21, 2025
To norm reeves ford, I would just like to say that it was a pleasure dealing with your group of very professional people. Fabian and Jasmine were very helpful and are responsible for making the deal. Ed firmed up the deal when we were worried about financing. Hugo was an excellent financier and answered all our questions. Even Romario, who took our credit union check, was helpful. The bottom line is, your staff treated us like family and it’s because it’s apparent that they feel like family working at Norm Reeves
For. So, whoever is responsible for developing ... Read More DealerRater - Feb 7, 2025
The staff was helpful and efficient. They worked well with the dealer that I purchased the car from
They worked the deal with me over the phone … and waited for me to get off work … as soon I walked in Fabian had everything ready for me… he explained and walked me thru everything … I would purchase another car from Fabian
Will get the job done just have to be patient. There is a park down the street where you can get a good workout in. Also the car wash at the end is always nice.
Very pleasant and easy to work with and no pressure on purchases and add-ons by dealer.
Excellent customer service. Robert Bouls showed professionalism and lots of patience. I would definitely recommend this dealership.
DeAngelo (Sales) provided outstanding service throughout the entire process. From my first call to confirm the availability of the Mustang Mach-E Premium through completion of the deal, DeAngelo was professional, knowledgeable, fair, and did not waste my time. Hugo (Finance) also made the agreement process efficient and expeditious. Though I traveled far for this car, the excellent service was worth the trip.
The best service friendly courteous I will recommend been coming here for the last 15 years Great service
I've been purchasing/leasing vehicles for almost 30 years and Norm Reeves provided one of the easiest and efficient ways to drive off in a new vehicle. The team was timely, professional and an absolute joy to work with during the process. I have purchased from many other auto makers and this was an excellent experience. I highly recommend this dealership as a starting point. I wish I began with them because several dealerships wasted my time while the Norm Reeves Team was efficient and we closed the deal within a few minutes. I loved the attention, professionalism and overall ... Read More DealerRater - Jan 3, 2025
Norm Reeves (Ford/Lincoln) of Cerritos is just the best. Francisco Bretado in the Service Dept is extremely helpful and knowledgeable. Francisco makes sure everything goes smoothly and as promised. I have purchased my last 3 Lincoln Corsairs from Norm Reeves and have no regrets (I keep going back for more).
Borna was super helpful and willing to work with me and my budget to get the car I desired. I was in and out very quickly!
I would like to give a huge shout to Robert in the sales department went in looking for my F250 and he made the deal extremely easy and smooth I highly recommend this dealership not only for the insane inventory they have but the staff as well I will definitely be sending more people your way thanks again Robert 10 out of 10 🤙🏾
Thank you to Mario, Mark, Sebastian and Kevin for making this the easiest process ever on buying my car on my own for the first time! Really appreciate the kindness of the staff and for going above and beyond! It was the most stress free process and was in out so quickly compared to other dealership thank you again!!
I had an excellent experience, Eduardo Milan showed concern for my vehicle repair and was engaged with me keeping me updated on the flow of the work. Definitely will return
Eduardo did a great job coordinating a massive overhaul of my truck's suspension. Steve the mechanic took extra care to make sure no stone went unturned with making the undercarriage of my 19 year old truck like new again.
Outstanding service by Raphael! He kept. Informed during the entire service time. Best service I’ve ever had. 5stars!!’
Deangelo is an awesome sales guy, straightforward and willing to work with. The whole process went smoothly all the way to finance.
On 10/10/24 I visited norm reeves cerritos Ford and took my 2013 Ford Edge Sel to have a routine maintenance work done, my service advisor Rafael Gonzales helped me as he has done in the past. Rafael’s professionalism and friendliness is what keeps me coming back to this dealership. Rafael assured me that my car would be taken care of on time along with an up front quote and he would call back with any issues that came up. He informed me that my battery and the negative post had some very bad corrosion and had to be replaced, once the ... Read More DealerRater - Oct 12, 2024
Mr. Rudolph the service advisor was excellent. The service was great, and the wait time was minimal.
Josh our sales man made everything easy. Told him where I was at with the money and he made a deal. I would like to thank who ever manages this dealership as you also make it easy for your sales people to sell cars!
Great and professional with customer service . They sent pictures of my filters and asked if I wanted them replaced
This experience was great. CSR Raphael was the best. Friendly, helpful and professional. Well done everybody
Amazing service!! Robert Bouls was able to answer all the questions we had and offer us a great deal.
BEST dealer with many cars and color to picked and Sale Rep Jimmy and AK in finances is very professional and delivered my cars for my wife smoothly.
Great and easy experience! Would definitely recommend coming and buying your car here. Everyone was very helpful!
This dealership was a great experience. The employees were very kind. Borna helped us get our car. He was very kind and answered every question we had regarding the car and how it worked. It is out first electrical car and he went into detail about everything which really helped us understand the functions of the car. Sebastian helped us with the paper work. He was great! Sebastian made the purchasing process very easy and smooth. He answered any questions we had. We are definitely coming to this dealership again with both Borna and Sebastian!
Cerritos Ford, has the best Employee! Rafael, Goes above and Beyond to customers Happy!!! 😎 Give this Gentleman a Raise!
They made it fast and easy. Salesman, Robert, knew what I wanted and made it happen.
Excellent service customer services , my car was delivered as stated, we strongly recommend ford reeves cerriros and their mechanics
I was unable to finish. Eduardo has taken care of my fords for years so the fact that he is there gave me the confidence to bring my car in. As you can see I spent a lot of money because I trust him. Will return again.
Excellent service, had all my issues addressed promptly without further questions asked. Highly recommended and will visit again in the future for any further issues
Excellent and fast service , Service advisor was easy to work with and very helpful . Would definitely recommend
Welcomed and my truck was out I front prepped gas and ready to go. Finance took the longest because I purchased the extended coverage from Ford. Other than that it was easy. It was a newer, clean, comfortable dealership.
I like the service very well very profesional I recommend to more people I li
Great people be coming to this dealership for years never had a bad experience always very help full Rudy Wilson excellent customer service
Excellent customer service. Fast maintenance service, reliable worth of trust and knowledgeable and reliable friendly advisor's. Great dealership!
Juan Ortega was very knowledgeable about the Bronco and its features. He was a good listener and was very receptive to our needs. Overall, it was a good experience.
Rudolph Wilson was welcoming, calm when there was a hicup, and professional when providing assistance with the servicing of my vehicle. He personalized the experience and had a very positive attitude. Rudolph would be one of the reasons I would return to Norm Reeves Ford for service of my vehicle. He provided a level of service that made the experience enjoyable. I was able to leave my car and not "skip a beat" with my morning meeting in the customer lounge via Zoom. Rudolph is an asset to the service department at Norm Reeves Ford.
The employees at Norm Cerritos are always very freindly attentive.I will continue to use this dealership
The people who worked at Ford helped me a lot on purchasing my new vehicle. Kevin was the one who helped me and he was very patient regarding to any questions that I have.
Dealership worked with me and made it happen and ended up walking out feeling confident with the car & deal!
Juan was incredible from beginning to the end of my purchase. He was very helpful and made the deal smooth and simple. Josh was fantastic as well and made all of the accommodations beforehand. Dylan was super helpful and very professional. Overall great experience with this dealership, I would definitely recommend coming here.
Took my car in for service the people were quick and the service was quick and done well. They also cleaned my car.
very Happy with my lease, Borna and tge team were exeptional. thank you so much fif such easy and simple process.
Francisco in the Norm Reeves Ford service department went above and beyond typical customer service. I was having my car serviced while being out-of-state, so I couldn't be present during the process. Francisco stayed in touch every step of the way from the initial quote through the repair process. I've had service work performed at many dealerships over the years, but Francisco is the best dealership representative I ever encountered. I highly recommend Norm Reeves Ford for both their customer service and quality of work. Francisco, I truly appreciate all your help. I'll be sure to contact ... Read More DealerRater - Mar 11, 2024
The reason for my visit was for my vehicles maintenance, and received exceptional customer service by the rep, Rudy. Will definitely return. Additional the facility itself is well kept and offers complimentary coffee and water.
There are few businesses that have consistently let me down as much as Norm Reeves Ford has. During the supply shortage, and in desperate need of a vehicle, we test drove a 2022 Ford Maverick Lariat. it is maxed out, so price will of course be a little higher. But once paperwork came, the price of the truck (again, please look up a Maverick Hybrid Lariat, with a service package) came out to $66,000. I want you to read that again if you have to. However, this is a supply shortage, you need to buy now, no telling when we will get ... Read More DealerRater - Feb 8, 2024
Great experience for purchases of a new Lincoln Aviator and will return. there was no unnecessary back and forth haggling.
This dealership was recommended by a family member. They worked with for over a year to get my Transit T350 U5X van with the exact options I ordered, despite delays from Ford which were out of the dealer's control. Communication from both George and Enrique kept me up to date with the order status. Pricing was fair and as quoted with no surprises once my order was delivered to the dealer.
Kia was very honest on financing information, giving explanations on all aspects of the process.
I didn't feel any pressure to purchase additional options or dealer ... Read More DealerRater - Feb 2, 2024
Great customer care and attention to detail. Rafael Gonzales was extremely helpful with getting repairs done and getting me a ride home. Future repairs were scheduled also. Appreciate the great service!
Outstanding Bronco buying experience with Samir in sales and Kia from the Finance team at Norm Reeves Ford. Simple, straightforward, and timely. I am very happy with both the Bronco and the experience. In the future I will go to this dealership first when I need a Ford.
Dropped it off with my concerns, met up with Alejandra for more discussion, had daily communication, picked up car ✅
Crystal Riviera was great! She was honest and responsive always felt she communicated answers to my questions. Dropped my car off knowing it was in good hands.
Ordered a Ford Maverick Tremor from Norm Reeves Ford and couldn't have had a better experience. Monica Perez and Kevin Limon were great! They were very helpful throughout the entire process and always returned my calls, texts and emails right away. When other dealers are marking up customer orders or forcing cistomers to buy add-on, Norm Reeves Ford honors your price and makes you glad you picked them to do business. Thanks again Monica and Kevin!
I am very satisfied with the entire purchasing process of my Bronco Sport. Aaron Carlson was transparent and honest with the price and took care of every transaction detail, providing 5-star service.
Antonio Ybarra has taken excellent care of my vehicle that was in for a warranty transmission repair. It is my first time bringing my truck in for service at this Ford dealership and now I feel confident that it will be where I will be bringing in my truck for future services.
Aaron ran my credit even after he told me he wouldn’t. The lie honestly hurts more than the inquiry
Josh Vanden Akker is the best auto sales associate I have ever dealt with, he displayed a super excellent level of personalized customer service. I have had three separate transactions now with Josh and they have all been amazing and smooth. I would give Josh more than 5 starts but that is the maximum 🙂 lol
Sold me a used vehicle that needed service the very same day. The car supposedly passed their "inspection" but three of the checklist items have already failed. After seven 45-mile trips my car is in worse shape. One issue keep opening up the gates and another issue on top of other issues arose. Their customer service is far from professional and your calls will be ignored. Icing on the cake was Wednesday night calling again and an unlovely lady named Daisy verbatim told me "Maybe it's time to get a new car." I have not ... Read More DealerRater - Nov 25, 2023
My deal was very smooth and my salesman was very professional. Answered all my questions.
Purchased CPO f150 with premium maintenance warranty. Dealership failed to upload warranty to Ford… sol with Ford
Always very helpful and polite. I would recommend this dealer to friends and family, I know they'll be happy.
I’m very happy with the way this dealership took care of me. From the beginning everybody was very friendly. Romario was very helpful with everything I didn’t feel pressured at all. Overall I’m very pleased with the whole experience
Service ever completed wires left unattached and no inspection was ever done let alone “world class”
The staff was great, friendly and helpful getting me into a new truck. Thank you
I want to thank Richard for making my experience for my Ford Explorer easy. Richard explained everything from start to finish. AAA +++
I was not pressured . He was courteous, he explained my options, and he thanked me.
Rudy W service advisor was very professional, transparent, & great personality! I will be requesting his services on my next visit
Daniel Sanchez is great. He takes good care of his customers. He makes havng you car serviced easy.
Kevin was very knowledgeable about our chosen car and patiently answered all of our questions. I was also pleased we were able to work out the deal through email before driving down to the dealership
Fast & good customer service Glad to had the parts replaced. Definitely will be back for more service!
Comprehensive review of my vehicle needs and repairs provided prior to my authorization. Timely communication when required and professional staff.
Service department went out of there way to help me with a problem and got it taken care of
I have gotten two other vehicles from this dealer, Ford F150, and a Ford edge. This is my third vehicle Honda Fit Josh is a great salesman and I trust his judgment. I think him for his expertise and his knowledge. Thank you. Keep doing a great job.
Excellent and friendly service Don’t like this survey forcing me to write 15 words