Customer Testimonials

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DealerRater Dec 2, 2024

I would like to give a huge shout to Robert in the sales department went in looking for my F250 and he made the deal extremely easy and smooth I highly recommend this dealership not only for the insane inventory they have but the staff as well I will definitely be sending more people your way thanks again Robert 10 out of 10 🤙🏾

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DealerRater Nov 30, 2024

Thank you to Mario, Mark, Sebastian and Kevin for making this the easiest process ever on buying my car on my own for the first time! Really appreciate the kindness of the staff and for going above and beyond! It was the most stress free process and was in out so quickly compared to other dealership thank you again!!

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DealerRater Nov 30, 2024

I had an excellent experience, Eduardo Milan showed concern for my vehicle repair and was engaged with me keeping me updated on the flow of the work. Definitely will return

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DealerRater Nov 25, 2024

Eduardo did a great job coordinating a massive overhaul of my truck's suspension. Steve the mechanic took extra care to make sure no stone went unturned with making the undercarriage of my 19 year old truck like new again.

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DealerRater Oct 25, 2024

Outstanding service by Raphael! He kept. Informed during the entire service time. Best service I’ve ever had. 5stars!!’

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DealerRater Oct 15, 2024

Deangelo is an awesome sales guy, straightforward and willing to work with. The whole process went smoothly all the way to finance.

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DealerRater Oct 12, 2024

On 10/10/24 I visited norm reeves cerritos Ford and took my 2013 Ford Edge Sel to have a routine maintenance work done, my service advisor Rafael Gonzales helped me as he has done in the past. Rafael’s professionalism and friendliness is what keeps me coming back to this dealership. Rafael assured me that my car would be taken care of on time along with an up front quote and he would call back with any issues that came up. He informed me that my battery and the negative post had some very bad corrosion and had to be replaced, once the ...

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DealerRater Oct 11, 2024

Mr. Rudolph the service advisor was excellent. The service was great, and the wait time was minimal.

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DealerRater Oct 3, 2024

Josh our sales man made everything easy. Told him where I was at with the money and he made a deal. I would like to thank who ever manages this dealership as you also make it easy for your sales people to sell cars!

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DealerRater Sep 30, 2024

Great and professional with customer service . They sent pictures of my filters and asked if I wanted them replaced

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DealerRater Sep 26, 2024

This experience was great. CSR Raphael was the best. Friendly, helpful and professional. Well done everybody

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DealerRater Sep 26, 2024

Amazing service!! Robert Bouls was able to answer all the questions we had and offer us a great deal.

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DealerRater Sep 24, 2024

BEST dealer with many cars and color to picked and Sale Rep Jimmy and AK in finances is very professional and delivered my cars for my wife smoothly.

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DealerRater Sep 5, 2024

Great and easy experience! Would definitely recommend coming and buying your car here. Everyone was very helpful!

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DealerRater Aug 23, 2024

This dealership was a great experience. The employees were very kind. Borna helped us get our car. He was very kind and answered every question we had regarding the car and how it worked. It is out first electrical car and he went into detail about everything which really helped us understand the functions of the car. Sebastian helped us with the paper work. He was great! Sebastian made the purchasing process very easy and smooth. He answered any questions we had. We are definitely coming to this dealership again with both Borna and Sebastian!

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DealerRater Aug 17, 2024

Cerritos Ford, has the best Employee! Rafael, Goes above and Beyond to customers Happy!!! 😎 Give this Gentleman a Raise!

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DealerRater Aug 9, 2024

They made it fast and easy. Salesman, Robert, knew what I wanted and made it happen.

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DealerRater Jul 31, 2024

Excellent service customer services , my car was delivered as stated, we strongly recommend ford reeves cerriros and their mechanics

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DealerRater Jul 11, 2024

I was unable to finish. Eduardo has taken care of my fords for years so the fact that he is there gave me the confidence to bring my car in. As you can see I spent a lot of money because I trust him. Will return again.

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DealerRater Jul 11, 2024

Excellent service, had all my issues addressed promptly without further questions asked. Highly recommended and will visit again in the future for any further issues

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DealerRater Jul 10, 2024

Excellent and fast service , Service advisor was easy to work with and very helpful . Would definitely recommend

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DealerRater Jul 5, 2024

Welcomed and my truck was out I front prepped gas and ready to go. Finance took the longest because I purchased the extended coverage from Ford. Other than that it was easy. It was a newer, clean, comfortable dealership.

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DealerRater Jun 30, 2024

I like the service very well very profesional I recommend to more people I li

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DealerRater Jun 30, 2024

Great people be coming to this dealership for years never had a bad experience always very help full Rudy Wilson excellent customer service

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DealerRater Jun 25, 2024

Excellent customer service. Fast maintenance service, reliable worth of trust and knowledgeable and reliable friendly advisor's. Great dealership!

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DealerRater Jun 21, 2024

Juan Ortega was very knowledgeable about the Bronco and its features. He was a good listener and was very receptive to our needs. Overall, it was a good experience.

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DealerRater Jun 13, 2024

Rudolph Wilson was welcoming, calm when there was a hicup, and professional when providing assistance with the servicing of my vehicle. He personalized the experience and had a very positive attitude. Rudolph would be one of the reasons I would return to Norm Reeves Ford for service of my vehicle. He provided a level of service that made the experience enjoyable. I was able to leave my car and not "skip a beat" with my morning meeting in the customer lounge via Zoom. Rudolph is an asset to the service department at Norm Reeves Ford.

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DealerRater Jun 2, 2024

The employees at Norm Cerritos are always very freindly attentive.I will continue to use this dealership

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DealerRater May 29, 2024

The people who worked at Ford helped me a lot on purchasing my new vehicle. Kevin was the one who helped me and he was very patient regarding to any questions that I have.

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DealerRater May 27, 2024

Dealership worked with me and made it happen and ended up walking out feeling confident with the car & deal!

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DealerRater May 25, 2024

Juan was incredible from beginning to the end of my purchase. He was very helpful and made the deal smooth and simple. Josh was fantastic as well and made all of the accommodations beforehand. Dylan was super helpful and very professional. Overall great experience with this dealership, I would definitely recommend coming here.

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DealerRater Apr 11, 2024

Took my car in for service the people were quick and the service was quick and done well. They also cleaned my car.

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DealerRater Mar 28, 2024

very Happy with my lease, Borna and tge team were exeptional. thank you so much fif such easy and simple process.

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DealerRater Mar 11, 2024

Francisco in the Norm Reeves Ford service department went above and beyond typical customer service. I was having my car serviced while being out-of-state, so I couldn't be present during the process. Francisco stayed in touch every step of the way from the initial quote through the repair process. I've had service work performed at many dealerships over the years, but Francisco is the best dealership representative I ever encountered. I highly recommend Norm Reeves Ford for both their customer service and quality of work. Francisco, I truly appreciate all your help. I'll be sure to contact ...

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DealerRater Mar 10, 2024

The reason for my visit was for my vehicles maintenance, and received exceptional customer service by the rep, Rudy. Will definitely return. Additional the facility itself is well kept and offers complimentary coffee and water.

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DealerRater Feb 7, 2024

Great experience for purchases of a new Lincoln Aviator and will return. there was no unnecessary back and forth haggling.

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DealerRater Feb 2, 2024

This dealership was recommended by a family member. They worked with for over a year to get my Transit T350 U5X van with the exact options I ordered, despite delays from Ford which were out of the dealer's control. Communication from both George and Enrique kept me up to date with the order status. Pricing was fair and as quoted with no surprises once my order was delivered to the dealer. Kia was very honest on financing information, giving explanations on all aspects of the process. I didn't feel any pressure to purchase additional options or dealer ...

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DealerRater Jan 31, 2024

Great customer care and attention to detail. Rafael Gonzales was extremely helpful with getting repairs done and getting me a ride home. Future repairs were scheduled also. Appreciate the great service!

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DealerRater Jan 27, 2024

Outstanding Bronco buying experience with Samir in sales and Kia from the Finance team at Norm Reeves Ford. Simple, straightforward, and timely. I am very happy with both the Bronco and the experience. In the future I will go to this dealership first when I need a Ford.

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DealerRater Jan 11, 2024

Dropped it off with my concerns, met up with Alejandra for more discussion, had daily communication, picked up car ✅

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DealerRater Jan 10, 2024

Crystal Riviera was great! She was honest and responsive always felt she communicated answers to my questions. Dropped my car off knowing it was in good hands.

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DealerRater Jan 10, 2024

Ordered a Ford Maverick Tremor from Norm Reeves Ford and couldn't have had a better experience. Monica Perez and Kevin Limon were great! They were very helpful throughout the entire process and always returned my calls, texts and emails right away. When other dealers are marking up customer orders or forcing cistomers to buy add-on, Norm Reeves Ford honors your price and makes you glad you picked them to do business. Thanks again Monica and Kevin!

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DealerRater Jan 8, 2024

I am very satisfied with the entire purchasing process of my Bronco Sport. Aaron Carlson was transparent and honest with the price and took care of every transaction detail, providing 5-star service.

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DealerRater Jan 5, 2024

Antonio Ybarra has taken excellent care of my vehicle that was in for a warranty transmission repair. It is my first time bringing my truck in for service at this Ford dealership and now I feel confident that it will be where I will be bringing in my truck for future services.

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DealerRater Nov 27, 2023

Josh Vanden Akker is the best auto sales associate I have ever dealt with, he displayed a super excellent level of personalized customer service. I have had three separate transactions now with Josh and they have all been amazing and smooth. I would give Josh more than 5 starts but that is the maximum 🙂 lol

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DealerRater Nov 20, 2023

My deal was very smooth and my salesman was very professional. Answered all my questions.

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DealerRater Oct 20, 2023

Always very helpful and polite. I would recommend this dealer to friends and family, I know they'll be happy.

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DealerRater Oct 9, 2023

I’m very happy with the way this dealership took care of me. From the beginning everybody was very friendly. Romario was very helpful with everything I didn’t feel pressured at all. Overall I’m very pleased with the whole experience

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DealerRater Sep 30, 2023

The staff was great, friendly and helpful getting me into a new truck. Thank you

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DealerRater Sep 18, 2023

I want to thank Richard for making my experience for my Ford Explorer easy. Richard explained everything from start to finish. AAA +++

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DealerRater Sep 14, 2023

I was not pressured . He was courteous, he explained my options, and he thanked me.

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DealerRater Sep 5, 2023

Rudy W service advisor was very professional, transparent, & great personality! I will be requesting his services on my next visit

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DealerRater Sep 2, 2023

Daniel Sanchez is great. He takes good care of his customers. He makes havng you car serviced easy.

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DealerRater Sep 1, 2023

Kevin was very knowledgeable about our chosen car and patiently answered all of our questions. I was also pleased we were able to work out the deal through email before driving down to the dealership

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DealerRater Aug 29, 2023

Fast & good customer service Glad to had the parts replaced. Definitely will be back for more service!

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DealerRater Aug 28, 2023

Comprehensive review of my vehicle needs and repairs provided prior to my authorization. Timely communication when required and professional staff.

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DealerRater Aug 27, 2023

Service department went out of there way to help me with a problem and got it taken care of

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DealerRater Aug 23, 2023

I have gotten two other vehicles from this dealer, Ford F150, and a Ford edge. This is my third vehicle Honda Fit Josh is a great salesman and I trust his judgment. I think him for his expertise and his knowledge. Thank you. Keep doing a great job.

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DealerRater Aug 22, 2023

Excellent and friendly service Don’t like this survey forcing me to write 15 words

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DealerRater Aug 20, 2023

Oliver was the best salesman I’ve ever had. He’s smart, patient and willing to do whatever it takes. The rest of the team also supported Oliver 100%

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DealerRater Aug 18, 2023

Excellent customer service by Francisco Bertado ‼️ Francisco was professional & explained to us what they would be doing with our battery recall .

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DealerRater Aug 17, 2023

Great customer service. Offered rental due to issues with car at no expense to me.

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DealerRater Aug 16, 2023

I had a wonderful experience purchasing my brand new 2023 Ford Bronco at Norm Reeves Ford Lincoln. The process was stress free and pleasant. Chase, Josh, and Kia were all so helpful. They have great customer service. I felt comfortable purchasing my dream car! I will definitely recommend this dealership to friends and family.

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DealerRater Aug 7, 2023

Good service but the wait time is ridiculous. Service advisor was very helpful in answering all my questions.

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DealerRater Aug 6, 2023

Very professional, understands the urgency. I needed my vehicle serviced and didn’t have the appointment upon requesting my urgency it was done well. Specially Robyn has kept me updated with status of the vehicle each event. Awesome job Robyn

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DealerRater Aug 2, 2023

Norm reeves ford got me the exact truck i was looking for, helped me with the ordering and took good care of me when it came in

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DealerRater Aug 1, 2023

I had the best experience leaving my car for service, my advisor Isaac made my experience smooth as he was hands on and very professional together with the mechanics who took the time to make sure every detail was being taken care of for the overall performance of my vehicle. I appreciate the professionalism and attentive service. I’m very satisfied in all aspects. Thank you.

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DealerRater Aug 1, 2023

Staff is very friendly and courteous. I would highly recommend David Pulido and Manny Mendez.

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DealerRater Jul 30, 2023

I was able to drop off my car very fast and was offered a one way ride home. Once the service was complete I was notified and picking up my care was also quick.

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DealerRater Jul 24, 2023

Crystal River, awesome service, very attentive and makes sure your vehicle is done on time, will recommend this dealership to anyone needing service

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DealerRater Jul 19, 2023

excellent service. Oliver was very helpful and transmitted my message well to finance department even though I had outside financing.

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DealerRater Jul 18, 2023

I bought my car at Norm Reeves Ford and keep going there for service, my car is in very good condition, I’m very happy with the service they provide.

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DealerRater Jul 17, 2023

Rudy is a great customer service person. He took care of my car and waited for me to pick it up. I definitely recommend Ford of Cerritos. Ask for Rudy Wilson. Thank you!

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DealerRater Jul 13, 2023

The service was very good and I was very pleased with Richard he was very helpful and professional 😀 thanks again 😀

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DealerRater Jul 5, 2023

Great customer service and vehicle service loved that they washed the car not like another dealership next door that gives vouchers

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DealerRater Jul 4, 2023

I'm happy I feel very satisfied with my car they did a great job thank you very much

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DealerRater Jul 1, 2023

Everyone was professional and efficient that I worked with yesterday. They even delivered my car to me last night!

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DealerRater Jun 30, 2023

Great service, Isaiah was helpful, kind and went out of his way to help us with our purchase

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DealerRater Jun 26, 2023

The service was excellent. Everything was taken care of smoothly from scheduling appointment to checking the vehicle in.

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DealerRater Jun 23, 2023

Excellent prices and services. The customer services are very professionals, and help you to get the REAL DEAL if you're searching for your DREAM car.

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DealerRater Jun 18, 2023

Robyn was great! I Was kept updated and felt my car concerns were addressed. Robyn was friendly and helpful.

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DealerRater Jun 15, 2023

Best place to buy a new Ford vehicle. I am very happy with my purchase. If I ever buy another Ford vehicle this is the place I will go. Thank Norm Reeves Ford for my vehicle

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DealerRater Jun 14, 2023

Had my car serviced here and would recommend it to everyone. Everyone is friendly and helpful, making the experience relatively painless.

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DealerRater Jun 10, 2023

I've done business with Norm Reeves in the past and always been treated with kindness. The salesmen have been knowledable and presented a variety of cars that suit my needs.

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DealerRater Jun 9, 2023

Representative (Crystal Lopez) was fast and knowledgeable, very helpful. Will definitely come back to this dealership.

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DealerRater May 28, 2023

Excelent customer service! Aldo helped me to find the car I wanted and kept open communication with me. He answered all my questions. Oliver was very proffesional and make us feel very comfortable.

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DealerRater May 28, 2023

Great service. Very polite. Very professional. I will continue to service my Bronco Sport at Norm Reeves Cerritos

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DealerRater May 27, 2023

Such great customer service. Thank you Enrique for making our experience an easy and fast one.

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DealerRater May 26, 2023

I really appreciate Norm Reeves Ford in Cerritos. They have excellent Customer service in the service department. Rebecca, Daniel and Robin are so efficient and they answer questions honestly. I asked if they had coupons for an oil change and I was directed to the website, that's service I appreciate! Other Ford dealers are out to see if they can take all your money and won't tell you about they're savings and they're dishonest. I'll continue to come here to get my car serviced it's worth the drive!

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DealerRater May 15, 2023

Great customer service… kept me inform and actually went out there way to put me in a rental when they weren’t obligated to do so..recommended without a doubt

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DealerRater May 12, 2023

My overall experience at Norm Reeves Ford Lincoln was great. Josh was an excellent salesperson who found exactly what I was searching for and Manny in finances helped me to make it happen!

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DealerRater May 11, 2023

I was greeted respectfully. The process was quick and efficient. Please keep up on the good customer service, it makes a difference.

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DealerRater May 8, 2023

The salesperson was awesome this is the second time I’ve used this dealership. I’ve purchased more than 5 vehicles from them. I would recommend this dealership very satisfied.

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