Customer Testimonials

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DealerRater Apr 11, 2024

Took my car in for service the people were quick and the service was quick and done well. They also cleaned my car.

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DealerRater Mar 28, 2024

very Happy with my lease, Borna and tge team were exeptional. thank you so much fif such easy and simple process.

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DealerRater Mar 11, 2024

Francisco in the Norm Reeves Ford service department went above and beyond typical customer service. I was having my car serviced while being out-of-state, so I couldn't be present during the process. Francisco stayed in touch every step of the way from the initial quote through the repair process. I've had service work performed at many dealerships over the years, but Francisco is the best dealership representative I ever encountered. I highly recommend Norm Reeves Ford for both their customer service and quality of work. Francisco, I truly appreciate all your help. I'll be sure to contact ...

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DealerRater Mar 10, 2024

The reason for my visit was for my vehicles maintenance, and received exceptional customer service by the rep, Rudy. Will definitely return. Additional the facility itself is well kept and offers complimentary coffee and water.

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DealerRater Feb 6, 2024

Great experience for purchases of a new Lincoln Aviator and will return. there was no unnecessary back and forth haggling.

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DealerRater Feb 2, 2024

This dealership was recommended by a family member. They worked with for over a year to get my Transit T350 U5X van with the exact options I ordered, despite delays from Ford which were out of the dealer's control. Communication from both George and Enrique kept me up to date with the order status. Pricing was fair and as quoted with no surprises once my order was delivered to the dealer. Kia was very honest on financing information, giving explanations on all aspects of the process. I didn't feel any pressure to purchase additional options or dealer ...

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DealerRater Jan 31, 2024

Great customer care and attention to detail. Rafael Gonzales was extremely helpful with getting repairs done and getting me a ride home. Future repairs were scheduled also. Appreciate the great service!

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DealerRater Jan 26, 2024

Outstanding Bronco buying experience with Samir in sales and Kia from the Finance team at Norm Reeves Ford. Simple, straightforward, and timely. I am very happy with both the Bronco and the experience. In the future I will go to this dealership first when I need a Ford.

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DealerRater Jan 11, 2024

Dropped it off with my concerns, met up with Alejandra for more discussion, had daily communication, picked up car ✅

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DealerRater Jan 10, 2024

Crystal Riviera was great! She was honest and responsive always felt she communicated answers to my questions. Dropped my car off knowing it was in good hands.

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DealerRater Jan 10, 2024

Ordered a Ford Maverick Tremor from Norm Reeves Ford and couldn't have had a better experience. Monica Perez and Kevin Limon were great! They were very helpful throughout the entire process and always returned my calls, texts and emails right away. When other dealers are marking up customer orders or forcing cistomers to buy add-on, Norm Reeves Ford honors your price and makes you glad you picked them to do business. Thanks again Monica and Kevin!

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DealerRater Jan 8, 2024

I am very satisfied with the entire purchasing process of my Bronco Sport. Aaron Carlson was transparent and honest with the price and took care of every transaction detail, providing 5-star service.

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DealerRater Jan 5, 2024

Antonio Ybarra has taken excellent care of my vehicle that was in for a warranty transmission repair. It is my first time bringing my truck in for service at this Ford dealership and now I feel confident that it will be where I will be bringing in my truck for future services.

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DealerRater Nov 27, 2023

Josh Vanden Akker is the best auto sales associate I have ever dealt with, he displayed a super excellent level of personalized customer service. I have had three separate transactions now with Josh and they have all been amazing and smooth. I would give Josh more than 5 starts but that is the maximum 🙂 lol

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DealerRater Nov 19, 2023

My deal was very smooth and my salesman was very professional. Answered all my questions.

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DealerRater Oct 20, 2023

Always very helpful and polite. I would recommend this dealer to friends and family, I know they'll be happy.

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DealerRater Oct 9, 2023

I’m very happy with the way this dealership took care of me. From the beginning everybody was very friendly. Romario was very helpful with everything I didn’t feel pressured at all. Overall I’m very pleased with the whole experience

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DealerRater Sep 30, 2023

The staff was great, friendly and helpful getting me into a new truck. Thank you

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DealerRater Sep 18, 2023

I want to thank Richard for making my experience for my Ford Explorer easy. Richard explained everything from start to finish. AAA +++

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DealerRater Sep 14, 2023

I was not pressured . He was courteous, he explained my options, and he thanked me.

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DealerRater Sep 5, 2023

Rudy W service advisor was very professional, transparent, & great personality! I will be requesting his services on my next visit

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DealerRater Sep 2, 2023

Daniel Sanchez is great. He takes good care of his customers. He makes havng you car serviced easy.

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DealerRater Aug 31, 2023

Kevin was very knowledgeable about our chosen car and patiently answered all of our questions. I was also pleased we were able to work out the deal through email before driving down to the dealership

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DealerRater Aug 29, 2023

Fast & good customer service Glad to had the parts replaced. Definitely will be back for more service!

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DealerRater Aug 28, 2023

Comprehensive review of my vehicle needs and repairs provided prior to my authorization. Timely communication when required and professional staff.

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DealerRater Aug 26, 2023

Service department went out of there way to help me with a problem and got it taken care of

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DealerRater Aug 23, 2023

I have gotten two other vehicles from this dealer, Ford F150, and a Ford edge. This is my third vehicle Honda Fit Josh is a great salesman and I trust his judgment. I think him for his expertise and his knowledge. Thank you. Keep doing a great job.

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DealerRater Aug 21, 2023

Excellent and friendly service Don’t like this survey forcing me to write 15 words

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DealerRater Aug 19, 2023

Oliver was the best salesman I’ve ever had. He’s smart, patient and willing to do whatever it takes. The rest of the team also supported Oliver 100%

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DealerRater Aug 18, 2023

Excellent customer service by Francisco Bertado ‼️ Francisco was professional & explained to us what they would be doing with our battery recall .

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DealerRater Aug 16, 2023

Great customer service. Offered rental due to issues with car at no expense to me.

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DealerRater Aug 15, 2023

I had a wonderful experience purchasing my brand new 2023 Ford Bronco at Norm Reeves Ford Lincoln. The process was stress free and pleasant. Chase, Josh, and Kia were all so helpful. They have great customer service. I felt comfortable purchasing my dream car! I will definitely recommend this dealership to friends and family.

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DealerRater Aug 7, 2023

Good service but the wait time is ridiculous. Service advisor was very helpful in answering all my questions.

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DealerRater Aug 5, 2023

Very professional, understands the urgency. I needed my vehicle serviced and didn’t have the appointment upon requesting my urgency it was done well. Specially Robyn has kept me updated with status of the vehicle each event. Awesome job Robyn

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DealerRater Aug 1, 2023

Norm reeves ford got me the exact truck i was looking for, helped me with the ordering and took good care of me when it came in

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DealerRater Aug 1, 2023

I had the best experience leaving my car for service, my advisor Isaac made my experience smooth as he was hands on and very professional together with the mechanics who took the time to make sure every detail was being taken care of for the overall performance of my vehicle. I appreciate the professionalism and attentive service. I’m very satisfied in all aspects. Thank you.

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DealerRater Aug 1, 2023

Staff is very friendly and courteous. I would highly recommend David Pulido and Manny Mendez.

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DealerRater Jul 30, 2023

I was able to drop off my car very fast and was offered a one way ride home. Once the service was complete I was notified and picking up my care was also quick.

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DealerRater Jul 24, 2023

Crystal River, awesome service, very attentive and makes sure your vehicle is done on time, will recommend this dealership to anyone needing service

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DealerRater Jul 19, 2023

excellent service. Oliver was very helpful and transmitted my message well to finance department even though I had outside financing.

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DealerRater Jul 18, 2023

I bought my car at Norm Reeves Ford and keep going there for service, my car is in very good condition, I’m very happy with the service they provide.

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DealerRater Jul 17, 2023

Rudy is a great customer service person. He took care of my car and waited for me to pick it up. I definitely recommend Ford of Cerritos. Ask for Rudy Wilson. Thank you!

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DealerRater Jul 13, 2023

The service was very good and I was very pleased with Richard he was very helpful and professional 😀 thanks again 😀

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DealerRater Jul 5, 2023

Great customer service and vehicle service loved that they washed the car not like another dealership next door that gives vouchers

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DealerRater Jul 4, 2023

I'm happy I feel very satisfied with my car they did a great job thank you very much

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DealerRater Jul 1, 2023

Everyone was professional and efficient that I worked with yesterday. They even delivered my car to me last night!

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DealerRater Jun 30, 2023

Great service, Isaiah was helpful, kind and went out of his way to help us with our purchase

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DealerRater Jun 25, 2023

The service was excellent. Everything was taken care of smoothly from scheduling appointment to checking the vehicle in.

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DealerRater Jun 23, 2023

Excellent prices and services. The customer services are very professionals, and help you to get the REAL DEAL if you're searching for your DREAM car.

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DealerRater Jun 18, 2023

Robyn was great! I Was kept updated and felt my car concerns were addressed. Robyn was friendly and helpful.

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DealerRater Jun 15, 2023

Best place to buy a new Ford vehicle. I am very happy with my purchase. If I ever buy another Ford vehicle this is the place I will go. Thank Norm Reeves Ford for my vehicle

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DealerRater Jun 14, 2023

Had my car serviced here and would recommend it to everyone. Everyone is friendly and helpful, making the experience relatively painless.

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DealerRater Jun 10, 2023

I've done business with Norm Reeves in the past and always been treated with kindness. The salesmen have been knowledable and presented a variety of cars that suit my needs.

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DealerRater Jun 8, 2023

Representative (Crystal Lopez) was fast and knowledgeable, very helpful. Will definitely come back to this dealership.

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DealerRater May 28, 2023

Excelent customer service! Aldo helped me to find the car I wanted and kept open communication with me. He answered all my questions. Oliver was very proffesional and make us feel very comfortable.

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DealerRater May 27, 2023

Great service. Very polite. Very professional. I will continue to service my Bronco Sport at Norm Reeves Cerritos

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DealerRater May 27, 2023

Such great customer service. Thank you Enrique for making our experience an easy and fast one.

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DealerRater May 25, 2023

I really appreciate Norm Reeves Ford in Cerritos. They have excellent Customer service in the service department. Rebecca, Daniel and Robin are so efficient and they answer questions honestly. I asked if they had coupons for an oil change and I was directed to the website, that's service I appreciate! Other Ford dealers are out to see if they can take all your money and won't tell you about they're savings and they're dishonest. I'll continue to come here to get my car serviced it's worth the drive!

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DealerRater May 15, 2023

Great customer service… kept me inform and actually went out there way to put me in a rental when they weren’t obligated to do so..recommended without a doubt

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DealerRater May 11, 2023

My overall experience at Norm Reeves Ford Lincoln was great. Josh was an excellent salesperson who found exactly what I was searching for and Manny in finances helped me to make it happen!

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DealerRater May 11, 2023

I was greeted respectfully. The process was quick and efficient. Please keep up on the good customer service, it makes a difference.

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DealerRater May 8, 2023

The salesperson was awesome this is the second time I’ve used this dealership. I’ve purchased more than 5 vehicles from them. I would recommend this dealership very satisfied.

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DealerRater Apr 29, 2023

Great service!!!. Always on top of everything. The service rep was always keeping me updated on my car.

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DealerRater Apr 23, 2023

I was very stressed about getting approved for a loan and being able to walk away with a reasonable purchase, but the team at Norm Reeves Ford was very accommodating and understanding when it came to my particular situation. I was unable to apply for a larger loan than was offered when Enrique in the Fleet Department was able to anchor down and really pull for a more suitable Truck at a lower cost to be able to still drive away with what I needed. The process can be a tedious one with buying a vehicle and I commend the ...

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DealerRater Apr 21, 2023

The customer service was really great. At my arrival. They got me in and got me out. I was very satisfied with their service.

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DealerRater Apr 18, 2023

Got an awesome deal and had the utmost best customer service experience! If you need a car please go here to get it you won’t be disappointed. I am very happy with my Bronco

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DealerRater Apr 12, 2023

Friendly and great service, Quick response to what was wrong with my Ford flex. Thank you Tony and Yolanda

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DealerRater Apr 1, 2023

Ver good service with text updates to let you know when your car is ready

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DealerRater Mar 30, 2023

Robin was fast helpful and kept me informed the entire time thank you again robin

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DealerRater Mar 27, 2023

great experience, very helpful and friendly staff. definitely will be back in the future. thank you

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DealerRater Mar 26, 2023

Great customer service. Friendly helpful and knowledgeable. I’ll continue to come get my car serviced here

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DealerRater Mar 11, 2023

Jasmin was very helpful and patient with us. The staff was willing to work with us. It was a very nice experience

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DealerRater Mar 11, 2023

I was pleased that I was able to get an appointment 3 weeks earlier and the vehicle is running fine.

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DealerRater Mar 8, 2023

The manager is Amazing!!! He is definitely The Best. The crew really nice and friendly specially Carlos 💜

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DealerRater Mar 8, 2023

My experience with Tobyn as my service advisor was fabulous. She kept me up to date on progress, and made sure I was completely fixed and satisfied with my service.

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DealerRater Mar 8, 2023

They given excellent service. They continually update me with my car status. Everyone is plesant.

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DealerRater Mar 5, 2023

This is my 3rd car from this dealer. Excellent service and the sales team is awesome

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DealerRater Feb 28, 2023

The internet led us to Norm Reeves Ford in Cerritos last Sunday, Feb. 26,2023. Jazmin was our super salesperson and acquainted us with the 2021 Ford Edge we were considering. She was very knowledgeable, easy to communicate with. . .and made the sale!! Then we met with Manny, the financial officer, who was equally as easy to work with. He handled the financing with my credit union as well as the DMV. There was no pressure and we were able to easily close the deal. It was an amazing and positive experience. From one who HATES car shopping, we left feeling relaxed and ...

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DealerRater Feb 25, 2023

I went in to Cerritos Ford to purchase a 2023 Ford Bronco. My credit is not the best yet Nik Nadali and his sales manager did an amazing job getting me approved, with a very reasonable down payment. I highly recommend this dealer their staff are very nice and super helpful 👍🏼

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DealerRater Feb 22, 2023

I took my car in for a oil change and car check. Rafael Gonzales Moran was my ford service advisor. Rafael is courteous, professional, and attentive. He is very helpful and he took care of everything and answered all my questions. Thank you very much for your help Rafael. Have a great day.

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DealerRater Jan 31, 2023

Great online appointment site. Truck serviced as promised and all work completed as requested. Service agent, Rudolph very helpful and friendly.

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DealerRater Jan 24, 2023

I went in thinking I needed brakes front and back. I appreciate the service advisor Tony ,honesty on my car service needs.

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DealerRater Jan 20, 2023

Excellent service, Francisco was very informative and provided feedback to all my questions. Very pleased

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DealerRater Jan 15, 2023

Friendly, Aprreciate ride to work no long wait, Txt messages and calls for follow up status, Car wash

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DealerRater Jan 5, 2023

It was a smooth transition without the hassle dealing at Norm Reeves Ford dealership. Many nice people working there willing to help.

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DealerRater Dec 28, 2022

Love doing business with Cerritos Ford. Been a customer for over 10+ years & always have a great experience. Thank you Tony Ibarra for being a great service advisor.

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DealerRater Dec 27, 2022

Service was great! All concerns with my car were taken care of. Rudy was really helpful! Thank you!

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DealerRater Dec 16, 2022

Very easy to work with and treated me well. Definitely would buy another vehicle from this dealership.

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DealerRater Dec 16, 2022

Excellent service and quality care. The service team at Norm Reeves Ford is a great team.

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DealerRater Dec 8, 2022

Awesome customer service, Great experience on purchasing a truck. Truck was a special order and through the wait period we received periodic updates on the process.

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DealerRater Dec 1, 2022

I appreciated they were able to take me as a walk in. I was warned ahead of time it would be a long wait, and that was to be expected. I worked in the lounge while they finished my oil change. Yolanda was positive and communicative which was greatly appreciated!

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