Dealership Reviews

Hello Mr. Gilligan and Jorge,

I wanted to thank you very much for the fast help, great price, and great customer service buying our Park Rangers one of their new vehicles. This is a new enforcement program for the City, and it was especially helpful to get the vehicle so quickly to help us enforce COVID-19 closures in our Nature Preserve. I attached a picture. Our Park Rangers like their new truck!

Thank you,

Katie Lozano

Senior Administrative Analyst/Open Space Manager

Recreation, Parks, and Open Space

City of Rancho Palos Verdes

English Review

Spanish Review

April 20, 2020

Jrideau "Excellent Pricing, terrific service and quick execution..."

Excellent Pricing, terrific service and quick execution of contracts. Could not of been easier! My wife and I have now bought two cars from Norm Reeves Ford.

April 19, 2020

Robbin "Staff was personable and willing to explain what my was..."

Staff was personable and willing to explain what my was included in my service and what I could add on before I serviced the car in easy terms to understand.

April 18, 2020

Rafael "Friendly and attentive Reps"

Rafael was very helpful and have many good options to replace.my tires and gave me a discount when I asked for one. He went out if his way to help me find the product that I needed while meeting my ...

April 18, 2020

jrubio "Great service provided by Norm Reeves Cerritos Ford...."

Great service provided by Norm Reeves Cerritos Ford. Adviser Rafael was professional throughout the process. I will definitely be going back for future service on my vehicle.

Recommends this dealership

April 18, 2020

Robert Baptista

Personable service staff , timely repairs, finished in the time offered. Glad to have a local Honda dealer, look forward to future dealings

April 17, 2020

Julianserranostm "Best ford dealer I’ve been too, staff was so helpful. I..."

Best ford dealer I’ve been too, staff was so helpful. I had made an appointment and they helped me very quickly while also maintaining social distancing

April 12, 2020

Jimmie "Clean , courteous, helpful ..., very friendly. Rafael was..."

Clean , courteous, helpful ..., very friendly. Rafael was on the ball and very knowledgeable. He has helped me before and remembered who I was. He did not try and push services on me that my car did not need.

April 09, 2020

Oscar "Norm reeves ford service"

Norm Reeves Ford is always an awesome experience. Always great customer service and communication. Service was in a timely manner even with a short staff.

April 08, 2020

Deewms903 "Raymond was very attentive to my concern. Identifies the..."

Raymond was very attentive to my concern. Identifies the issue immediately and had my car serviced within the hour. Thank you Raymond for A+ customer service

April 07, 2020

Bviolante50 "Excellent service! Rafael helped me and answer every..."

Excellent service! Rafael helped me and answer every question I had. He was kind enough to have my car ready by a certain time due to an appointment I had. I will definitely contact him for my future car ...

April 20, 2020

Jrideau "Excellent Pricing, terrific service and quick execution..."

Excellent Pricing, terrific service and quick execution of contracts. Could not of been easier! My wife and I have now bought two cars from Norm Reeves Ford.

April 19, 2020

Robbin "Staff was personable and willing to explain what my was..."

Staff was personable and willing to explain what my was included in my service and what I could add on before I serviced the car in easy terms to understand.

April 18, 2020

Rafael "Friendly and attentive Reps"

Rafael was very helpful and have many good options to replace.my tires and gave me a discount when I asked for one. He went out if his way to help me find the product that I ...

April 18, 2020

jrubio "Great service provided by Norm Reeves Cerritos Ford...."

Great service provided by Norm Reeves Cerritos Ford. Adviser Rafael was professional throughout the process. I will definitely be going back for future service on my vehicle.

Recommends this dealership

April 18, 2020

Robert Baptista

Personable service staff , timely repairs, finished in the time offered. Glad to have a local Honda dealer, look forward to future dealings

April 17, 2020

Julianserranostm "Best ford dealer I’ve been too, staff was so helpful. I..."

Best ford dealer I’ve been too, staff was so helpful. I had made an appointment and they helped me very quickly while also maintaining social distancing

April 12, 2020

Jimmie "Clean , courteous, helpful ..., very friendly. Rafael was..."

Clean , courteous, helpful ..., very friendly. Rafael was on the ball and very knowledgeable. He has helped me before and remembered who I was. He did not try and push services on ...

April 09, 2020

Oscar "Norm reeves ford service"

Norm Reeves Ford is always an awesome experience. Always great customer service and communication. Service was in a timely manner even with a short staff.

April 08, 2020

Deewms903 "Raymond was very attentive to my concern. Identifies the..."

Raymond was very attentive to my concern. Identifies the issue immediately and had my car serviced within the hour. Thank you Raymond for A+ customer service

April 07, 2020

Bviolante50 "Excellent service! Rafael helped me and answer every..."

Excellent service! Rafael helped me and answer every question I had. He was kind enough to have my car ready by a certain time due to an appointment I had. I will definitely contact ...


March 12, 2018
Fernando Lopez
Thanks to David Palido I was able to get a car very easily. Thanks again.

Read full review on Google


March 11, 2018
R. Fitz
Parts department is excellent. Had the parts I needed right away.

Read full review on Google


March 10, 2018
Daniel Garcia
Great Staff!

Read full review on Google


March 08, 2018
Debra Graves
The service is so amazing that I moved 30+ miles away and I'm still bringing my car to this dealership!

Read full review on Google


March 08, 2018
Samuel Santos
Great and fast service! John at the service department was very knowledgeable and helpful! My next truck will definitely from norms reeves!

Read full review on Google


March 08, 2018
Gabriella Munoz
The customer service was great, Jaime answered all our questions & the paper work done in a timely manner. Thanks.

Read full review on Google


March 07, 2018
Victor marentes
I love working with David Palido, made it very easy to find the right car for my family.

Read full review on Google


March 05, 2018
Robert Davis
Great sales department. Very congenial, helpfull, with zero pressure. You can get a good deal at this very good Ford dealership.

Read full review on Google


March 05, 2018
h s.
Stellar experience in buying my car last weekend. Not only competitive pricing within the LA market but also very efficient services, easy transitions from test drive to the financial representative. Bonus points for Chris Gil for his great customer service skills over the phone that made us fight traffic for 1.5 hrs. When I called

Read full review on Yelp


March 04, 2018
Aja Ruiz
My 2010 Nissan Versa didn’t pass the smog check and weighing the value vs. fixing it only led to a nee car. The next day I went to Norm Reeves Ford with Josh (sales guy) he was so helpful and fast the whole process was like a breeze! Not only did he give us a great deal but he was patient with my two kids I dragged along. The experie

Read full review on Google


March 03, 2018
michael gammon
my service experience at norm reeves ford was perfect. the service manager, william stewart, gave me an honest and expert evaluation of how long the service would take and he was right on the mark. in the end the work was done perfectly and mr. stewart got me out on time and on the road as promised. they are lucky to have him.

Read full review on Google


March 03, 2018
Leila Klyde
I really like that this location has female service reps, and Camille was very nice. I did not like the 20 minute wait for my car, though. They said they were implementing a new filling system, but come on, 20 minutes?

Read full review on Google


March 03, 2018
karen rodriguez
Service took longer than expected but overall it was a pleasant experience like always. They did give us a discount because of the long wait for the oil change.

Read full review on Google


March 01, 2018
C R.
I called around to a few Ford Dealerships in the area to make sure I got the best price and would not get the run around when I decided on a dealership to work with. I was up front and honest about this with each dealer. Victor Resendiz got me the info I requested and the payment I needed on the 2018 XLT Explorer with Sport Appearanc

Read full review on Yelp


February 27, 2018
Marcos Lozano
Was a very good experience with Norm Reeves Ford Dealer i recived a very good service from the people works there i m very happy for everything the way things came up, N I'm glad that I made the right decision taking my car to the Dealer, thank you,

Read full review on Google


February 25, 2018
Victor Gama
Had a very easy time with David Palido, I will send all my friends and family here.

Read full review on Google


February 24, 2018
Manuel Carrillo
The place to go for parts

Read full review on Google


February 23, 2018
Stephen Ramos
My interaction with Jude Aka(internet manager) it’s what I call the 3 P’s, proffesional, personal and pleasing. Appreciated he respected my wishes and he delivered every one of them in a timely manner. He is a very valuable to your company and I will spread the word. I rate him a 10 plus

Read full review on Google


February 23, 2018
George Henriquez
We always have had exceptional service from the service department and their excellent service adviser John Rempt

Read full review on Google


February 23, 2018
D'Ann Johnson
I just got my 5th vehicle from Norm Reeves Ford. Josh is great to work with. This is the second vehicle I have leased with him. They have always meet my expectations; that is why I keep going back ?

Read full review on Facebook


February 22, 2018
Jenny Molnar
I recently purchased a vehicle for Jude Aka. He made the entire process a breeze. Only took.a few hours and I was driving off the lot with a great deal.

Read full review on Google


February 22, 2018
Geovanni Camacho
My car had 2 recalls and I took it in to norm reeves ford service, William Stewart helped me out and he was awesome, had my car ready in less than 2 hours! Go see William if you need your car serviced he’s awesome and easy to work with

Read full review on Google


February 22, 2018
Larissa Dominguez
the whole team was super helpful! really worked above and beyond to get me the car i wanted and stay within my budget! best dealear around! loving my new car!

Read full review on Google


February 20, 2018
Miguel Preciado
This was by far the best experience I have ever had when buying/leasing a car. I went in about a month ago looking for a car to lease but wasn't ready to pull the trigger. Other dealers never gave me a straight answer and said depends, depends, depends. Ford Miles gave me a quick reference sheet and when I came back, Luis was able to

Read full review on Google


February 20, 2018
jorge hernandez
Josh was great to work with. I'm extremely happy with my new truck purchase!

Read full review on Google


February 20, 2018
Martin U.
Juan Garcia has helped me for my last 3 car leased and by far his customer service and knowledge exceeds any sales person in the industry.

Read full review on Yelp


February 20, 2018
Jenny M.
I bought a preowned vehicle yesterday and had the best sales associate Jude Aka. He was awesome and made the experience and transaction great! I came in looking for a car at 2 pm and was driving home with a Ford Edge, detailed and full tank of gas, within a few hours. I would highly recommend Jude for all your car buying needs.

Read full review on Yelp


February 19, 2018
Albert S.
We came in to Norm Reeves Ford with high hopes of getting a new vehicle. David Pulido exceeded our expectations for any dealership sale associate by far. He helped us get our new vehicle at a great price.

Read full review on Yelp


July 25, 2016
AMBERCELESTE
I was referred to Jorge from family members and I can't even begin to express how amazing & helpful he is. Really nice guy, very informative. He made my experience very quick and easy. After all, no one likes being at the dealership for hours going over numbers. Thanks for making this a great experience. I will definitely be coming back to Jorge in the future and referring all my friends & family to him!!

Read full review on DealerRater


July 25, 2016
Don Perez
Just got a brand new Ford Mustang and I couldn't be more excited. Josh made the process extremely easy and was a fun person to work with. He went the extra mile to make sure I was completely satisfied. I will definitely be back when my lease is up.

Read full review on DealerRater


July 25, 2016
Cmax family
Came in looking for a good deal, Adam Ortega made it very easy and quick. This will be the only place I shop for fords from now on thanks Norm reeves ford

Read full review on DealerRater


July 24, 2016
Lee
The process was made quick and painless due to the high level of service of Janice and Fabby. Janice was responsive even after the deal was completed.

Read full review on DealerRater


July 22, 2016
Al T.
Bought my first car from Daniel Milian. Great salesman, very friendly and professional. Made the experience quick and easy. Sales Manager Fortino Milian got us a great deal. Great service would definitely recommend to anyone looking looking to buy a car.

Read full review on Yelp


July 20, 2016
Olinda Eubanks
I am very pleased with the entire process of leasing my new vehicle. Angie Hermanns was/ is very pleasant to deal with and most helpful in all areas needed. Thank you for such a friendly, professional and pleasant experience!

Read full review on Google


July 20, 2016
Alan Dufau
I came to Norm Reeves to purchase a new 2016 mustang gt. I'm satisfied with my experience here. Wesley Newton who is a salesman at Norm Reeves helped make my experience fast and easy. He helped me get a great deal on my car. I totally recommend to come to this dealership if you are looking to purchase or lease a vehicle.

Read full review on Google


July 19, 2016
Olinda E.
I am very pleased with the entire process of leasing my new vehicle. Angie Hermanns was/ is very pleasant to deal with and most helpful in all areas needed. Thank you for such a friendly, professional and pleasant experience!

Read full review on Yelp


July 18, 2016
hytruebyte
I was In Los Angeles visiting my daughter to help her buy a car. She didn't want to be ripped because she was a young woman. After several high pressure dealerships we pulled into into Norm Reeves Ford and were pleasantly surprised. The salesman, Michael O'Connor, asked my daughter a lot of question about her need and wants in a new car. He seemed genuinely concerned about getting a car she would be happy with. The atmosphere was pleasant and low key, no pressure. Michael was very

Read full review on DealerRater


July 16, 2016
Newcargrl
This has been the easiest and most pain free car buying experience of my life. I highly suggest this dealer. I will definitely be back in the future!

Read full review on DealerRater


July 13, 2016
kissdeesky88
We went in looking for a Ford Transit Connect, both Jorge and Dillon were very helpful and patient. It is always a great experience when the employees are knowledgeable and passionate about what they do and the cars that they sell. We left with the car we were looking for and it had the specs we needed and ultimately wanted. Manuel Mendez, our finance manager, made sure everything was done adequately and timely. It was probably one of the fastest and most efficient experiences we'

Read full review on DealerRater


July 12, 2016
Jovanelly M.
David Pulido made our experience great. We are really happy with our purchase! He was very attentive to what we where looking for!

Read full review on Yelp


July 12, 2016
frank jones
Josh was a great help when purchasing my new vehicle. He made the process very easy and quick.

Read full review on Google


July 12, 2016
Ada Muro
I went in to Norm Reeves Ford to look at some cars because mine had just broken down. Christian Gil helped me and made the experience a very delightful one. He was extremely knowledgeable about everything and helped me feel comfortable!!! I ended up finally deciding on a 2016 ford fusion and I Love it. I have definitely recommended N

Read full review on Google


July 09, 2016
Karen S.
This place is great! They are always quick and explain everything in detail. I never felt like they were taking advantage of me. Real story....my friend has a Chevy he had an oil change appointment at 8am at Chevy dealership I had an oil change appointment 11am. I pulled up to the dealership and was like dang there's a lot of people

Read full review on Yelp


July 05, 2016
Gustavo Valenzuela
My mom and I had been looking all day for the perfect car. Adam Ortega was helpful and got us in and out fast. Thanks for the great service!

Read full review on Google


July 05, 2016
Josue Navas
I visited Norm Reeves Ford during 4th of July weekend. The service I received was excellent. The entire staff was welcoming, knowledgeable and friendly. Christian Gil went above and beyond assisting us, and answering every question we had. I recommend Norm Reeves Ford to anyone looking to buy/lease a new car.

Read full review on Google


July 04, 2016
C L.
Buying a Ford? Ask for Bernabe Campos! Right off the bat he was friendly and listened to what I wanted. He was patient and never pressured me to buy and take a deal I was not comfortable with. He truly worked with me. I highly recommend asking for him if you buy a car here. One happy and satisfied customer.

Read full review on Yelp


July 04, 2016
Brian T.
First thing I want to say is THANK YOU DANIEL MILIAN for going that extra mile in helping me to get my first, brand new, 2016 Ford Focus ST. I have to say that the staff in this dealership are top notch and really work to EARN the costumers business. No more than 5 minutes went by before we were greeted and asked politely if we neede

Read full review on Yelp


July 02, 2016
Luna8081
I went in not expecting to get a vehicle and by the Ike I was done 3 people helped me out with a brand new car, leased and low payment. Jeorge Valsquez was honest and helpful as a salesman! And Fabby Guerra my finance manager was straight forward and made sure that I was getting the most for my money. Last Angie the GSM was really nice and made sure I was taken care of.

Read full review on DealerRater


June 30, 2016
11111 ..
Just purchased a 2016 Focus ST yesterday, this was my first time buying a brand new car off the lot and I couldn't have asked for a better experience. Daniel Milian helped me from beginning to end. He answered all of my questions i had about the vehicle, he definitely knew his stuff. The process of getting into my new was very fast

Read full review on Yelp


June 29, 2016
Cristian Corrigan
Came didn't think I would get approved. They worked with me to get me a great deal, thanks Adam Ortega and normreeves ford team

Read full review on Google


June 29, 2016
Gustavo Perez
My sister bought a pre owned car from Benjy over this last weekend and I just wanted to say that both him and the dealership were a delight to work with. He even remembered all 6 of us it was really a great experience.

Read full review on Google


June 23, 2016
Juana Ortiz
Came in a few days ago looking for a Bmw, JR helped myself and my husband out. They didn't have one at the moment he did mention that the used car manager took in a 5 series once he has it available he will call us, good to know that salesman know what they have for sale. GREAT CUSTOMER SERVICE!

Read full review on Google


June 23, 2016
Phil Lingo
Josh was a great help in purchasing our pre owned vehicle. We went to numerous dealerships, but felt the most comfortable with Josh.

Read full review on Google


June 16, 2016
Jordan Lock
First time did not take long and was a great experience so norm Reeves Ford deserves a 5 star!

Read full review on Google


June 15, 2016
Manny Arreguin
My wife recently purchased a 2016 MKX. She is ecstatic with her new vehicle. Thank you so much Josh and Manny M. Highly considering the new 2017 MKZ for myself.

Read full review on Facebook


June 09, 2016
Jennifer Kim
Got a great day from Josh on a pre owned Focus. The car runs great and no one can tell that it was pre owned. The MPG on it is great and I like how easy the sync system is to use.

Read full review on Google


June 09, 2016
John Stevens
Got a great deal with Adam Ortega. will bring all my friends and family .

Read full review on Google


June 02, 2016
Adam Ortega
It's was awesome! the great selection and great service

Read full review on Google


June 02, 2016
Cesar Tellez
I just leased a 2016 Ford Fusion from this dealership and I must write a few words about my experience. The process was fast and easy, Christian Gil helped me from start to finish. He was extremely knowledgable about this vehicle and took me on a test drive. I was at the dealership for about an hour and a half and left with my new ca

Read full review on Google


June 02, 2016
Viviana G.
Neri and Christian! I believe, helped my boyfriend get a great deal on a mustang he couldn't resist. The process took three days to get the car transferred from another dealership. He got a white Ford Mustang gt that he wanted. Even I was satisfied with the deal. They bought off his lease and got the car he actually wanted. Thanks gu

Read full review on Yelp


June 01, 2016
Larry2486
Just bought my second mustang from Jorge Velazquez, GREAT experience. He set the radio and sync system up, also the phone. Went over all the features be we left, thanks again.

Read full review on DealerRater


May 30, 2016
Melanie Benson
Wes Newton made car shopping simple. We told him what we were looking for, he found it, we drove it and loved it, and best thing about Wes was no pressure! After the financial paperwork was complete, he took us out to our new car and went over every switch, button etc. before we went on our way. He was no nonsense and knew everything

Read full review on Google


May 30, 2016
Connie Lang
Josh was a great sales person!!! I brought a CPO Ford Explorer and I couldn't be happier. Thanks again Josh!!!

Read full review on Google


May 30, 2016
jennie morales
I went for the first time to Norm Reeves Ford and my experience couldn't have been better. CHRISTIAN GIL, is the right person to ask for. He is extremely helpful, knowledgeable and very professional as well. He answered all my questions and he went above and beyond to find me the right deal. I love my FORD FUSION! Thank you!

Read full review on Google


May 30, 2016
David Serna
I went in this past weekend and had a great experience! I have to note that everyone here was friendly and eager to help which is always great. Janice helped us out. She was very knowledgeable and personable, which made the experience convenient. I'd recommend this location to anyone. They're very helpful and honest. We'll be back so

Read full review on Google


May 30, 2016
Nicholas Ellverson
I worked with Benjy a couple days ago and he couldn't be more courteous. I was unable to get financed for the car I wanted, but he still took the time to consult me on what the best action is. I think that's a really great thing. Thank you.

Read full review on Google


May 30, 2016
Candis McCauley Smith
Wes was fabulous! He made my whole buying process very easy, and I wasn't there long.

Read full review on Google


May 30, 2016
Mark Madsin
Josh was great to work with. He was very funny and entertaining during the whole process. I love my new truck and I couldn't be happier...

Read full review on Google


May 30, 2016
angelina payan
Recently bought a car at this dealership, Janice helped me with my purchase. The level of service she provided me was excellent! Happy to have gone through this experience with such a patient and professional person like her! Thank you Janice!

Read full review on Google


May 30, 2016
Eddie Jones
We purchased our first brand new car over memoria day weekend. Josh made the process extremely easy and efficient. I couldn't of asked for a better experience.

Read full review on Google


May 28, 2016
mitch
WOW. Super easy process. I was in and out within an hour...most of it had to do with explaining the car and finances. I worked with Sonny--what a boss, from attitude to demeanor to his suit! Very professional towards me. He did not do any back-and-forth stuff (none of the "let me talk to my manager" kind of junk). We did work things

Read full review on Cars.com


May 26, 2016
Skye A.
This evening we had the best customer service. I took my granddaughter to look at cars at the ford dealership and Oscar Vidales was amazing....shes going home with a brand new mustang with a deal we couldn't have gotten anywhere else!

Read full review on Yelp


May 20, 2016
Kim O.
OSCAR VIDALES truly is the definition of excellent customer service. He went above and beyond for us and made our car buying experience a wonderful one. He worked with us and even drove to North Hollywood during rush hour traffic to pick our car up. He also helped to detail the car upon delivery. Oscar was courteous, VERY knowledgeab

Read full review on Yelp


May 13, 2016
Maria Gerona L.
Customer service has improved so much. John Lee took care of my car very well. He is very professional and the Hertz service is prompt.From start to finish,the service was done correctly and I was updated daily on the progress of the service being provided.

Read full review on Yelp


May 02, 2016
Elizabeth I.
Adam Ortega was exceptional!! We weren't even on the lot five minutes and he greeted us! He answered all our questions and more! He helped us find our perfect car and made our car buying experience a great one! We love our new Ford Flex!!

Read full review on Yelp

Norm Reeves Ford

18900 Studebaker Road
Directions Cerritos, CA 90703

Sales: (562) 991-6696
Service: (562) 469-5915
Parts: (562) 405-3566

Monday 9:00AM - 8:00PM
Tuesday 9:00AM - 8:00PM
Wednesday 9:00AM - 8:00PM
Thursday 9:00AM - 8:00PM
Friday 9:00AM - 8:00PM
Saturday 9:00AM - 8:00PM
Sunday 9:00AM - 8:00PM

See All Department Hours

English Review

Spanish Review

Contact

Showroom Hours

Dealership Hours

Parts Dept. Hours

Service Dept. Hours