Your Satisfaction is Important to Us!
Santa Ana, CA
I really enjoyed buying my new Ford Escape at this place. Miles Phillips is the best salesman!!!
Los Angeles, CA
I love this dealership the lounge is really nice bought a couple cars here thinking about getting another. Norm Reeves Ford Superstore you guys are doing a great job.
Excellent, excellent customer service at the service bay! My son has a Ford Mustang GT that had a failed electrical system. They diagnosed the problem fast, and had it repaired fast (same day) Jerry, the supervising repair technician at Norm Reeves Ford Superstore was wonderful and worked closely with us. He kept his word. When he said that he will call you back, he keeps his word and calls you back. He even worked with the warranty company with us to make sure the repairs were covered. I highly recommend these guys! I think this was the best customer service I've ever received at an auto dealership in all my 50 plus years.
Los Alamitos, CA
Xavier is one to help you! Very helpful and friendly. Made the experience a nice one. They have great deals and nice looking used car's.
Long Beach, CA
This review is for Josh at Norm Reeves Ford Superstore.
After having a HORRIBLE experience at the HB Ford we returned to Norm Reeves Ford Superstore to discuss moving forward in purchasing a 2014 Focus. Our experience was the best! Josh sat us down and broke down the pricing and got us a low rate. I'm really happy with the customer service and will recommend anyone I know to stop by Norm Reeves Ford Superstore!! Thanks Josh!!!!!
I was just here today and had the BEST experience! I'd been searching online for some time and decided that I wanted to purchase a Manual transmission KIA Soul (Yea that's right, I'm a girl and I PREFER to drive stick, deal with it) I discovered in my search that Norm Reeves Ford Superstore had a used 2011 KIA Soul with low mileage, Stick shift and in Black (Exactly what I was looking for!) I was a little nervous about emailing them because I had recently just had a horrible experience at another dealership but I decided to email them and ask if the car was still available.
I received a reply back promptly from Kathy Bailey, letting me know that the car was still available for the price that it was listed and to give her a call so we could work it out. I emailed her back letting her know that I had not had the easiest experience so far trying to buy a car and that I just wanted to make this as quick and easy as possible. I let her know that I had money to put down and wanted to finance as well. She let me know when she would be in and to just ask for her at the front and she promised to make this experience a good one.
You know what she did just that! I got there a it after 11am with my fiancé and soon to be father in law, and for once in my life she came right up to me and said 'Hi Ashton its nice to finally meet you!' (This never happens! People always think that my fiancé is me assuming that Ashton is a boys name.) She took me right out to the car and we looked it over and took it for a test drive, i was in love! Once we came back we talked paper work and I gave her everything she needed to run my credit and honestly we were in and out fairly quickly considering it was Labor Day weekend and everyone and there mother was trying to buy a car! She got my car washed and tank filled up while I worked out the paper work with financing. I'm paying a little more a month then I had planned, but after having such a great experience and Kathy really helping out with all my questions I didn't mind. I know my credit isn't perfect and was happy to finally be getting a car all by myself with out any help from anyone.
So if you're looking for a Ford/Hyundai/ Infiniti and I think Lincoln go to Norm Reeves Ford Superstore and ask for Kathy Bailey! She is the best! She's the Internet Fleet Manager. Thank you again Kathy!
Long Beach, CA
I recently went to Norm Reeves Ford Superstore to buy a car. I spoke with David Pulido, he provided the best service from any car experience I've had. I would recommend purchasing your car with David Pulido at Norm Reeves Ford Superstore Lincoln mercury.
I don't know where to begin. These guys know what they are doing. I have to say that if it wasn't for Nolan Dempster I would be carless right now. From the start, he showed me his professionalism, friendliness and determination to help me. He worked with my budget and he was absolutely great. I couldn't have done it without his. As soon as I pulled into the lot, there was someone there asking how I was and how they can help. I felt welcomed and I love when people have a sense of humor. I couldn't be happier.
Santa Fe Springs, CA
I got a really good deal on a 2014 flex thanks to David Pulido. I also want to thank Fortino from financing for the quick paperwork process.
My mom bought a car here and she is absolutely happy! She said she was well taken care of thank you Xavier and Norm Reeves Ford Superstore we love our new car.
Long Beach, CA
I purchased a used ford and was helped by David Pulido. I received really good service and he was patient and showed me various vehicles until I found what I wanted!
Yorba Linda, CA
I just want to say thank you to Norm Reeves Ford Superstore. I went in and was immediately approached by Jonathan from Sales. We showed him an ad from another dealership and he was perfectly willing to match it. He showed us the cars and helped me decide that I really wanted a Ford Focus. We ended up not buying, but I want to sincerely thank Jonathan Kim. He was the epitome of fantastic service, and I would highly recommend him.
How do I start? The first thing I noticed was how well I was treated by the salesman. His name was Mark. He answered every question I had and I think he is a car guru. He was a very polite, brutally handsome young man. What I really liked was how he never pressured me, and said good things about Norm Reeves Ford Superstore. He was a wealth of information about my MKZ H. I'd driven all the hybrids from the auto mall, and he let me put the petal to the metal!! The only hybrid I found to give me the Luxury of a Lincoln, the performance of a sports car, and the economy of a hybrid was the MKZ H. The only place I found to treat me like a friend was Norm Reeves Ford Superstore. I'm very happy I purchased the MKZ H from Norm Reeves Ford Superstore and will continue to purchase all my cars from them.
Santa Monica, CA
I worked with David last weekend (Saturday) he was very polite and handles our purchase very professionally and with urgency. Thank You for your help and thank you Norm Reeves Ford Superstore for the great experience.
San Diego, CA
This review is for my salesman, Edgar Jimenez. I purchased a used Toyota 4Runner from Norm Reeves Ford Superstore last weekend. Edgar was great, very easy to deal with, totally no pressure, etc. I thought guys like him weren't in the car business; he was about as easy going as it gets. I am very analytical and don't make rash decisions. Edgar seemed to sense that and gave me all the time in the world to really get to know the vehicle on not one but two test drives. He was very knowledgeable and showed me a few things I was unaware of that are important things to consider when purchasing a used vehicle. Throughout the process I never felt rushed or forced to make fast decisions. When the inevitable "boss in the back room" said one price and I said another, it was easy to work with Edgar to try to reach an agreement. All in all, the car buying experience was excellent because of working with him and I would highly recommend that you ask for Edgar, thanks Edgar!
San Diego, CA
I got a Ford Fusion titanium 2013 from Norm Reeves Ford Superstore and I had to say that the people out there are really helpful and do provide the best possible service. I was helped out by Edgar as he was my official sales associate. I got a superb service and a timely response from those guys and would recommend others to go to that dealer.
I would like to express my pleasure as the way the service staff handled a minor problem I encountered with my new Ford Edge. I recently bought a 2013 Edge and was really pleased with the sales staff with the buying of the Edge. It was really a painless process. I found the car I wanted, got a great deal on it and was out of the showroom in about 1.5 Hours!! Some kind of record for buying a new car. At some point in the first 5 days I had the vehicle, I noticed a creased area on the passenger side door. I called Chris, the salesperson who sold me the car and he referred me to Martin Abarca who works in the service area. This was on a Saturday. Martin asked me to bring the car in and after seeing the problem area, He told me to come in on Monday, and the dent guy there could fix the problem and make it like new. I went in on Monday at 8:00 a.m. Martin met me there and told me that the dent guy would arrive in the shop within the half hour and he would need around 1.5 hours to repair the door. By 10 a.m. the door looked like new and I was on my way. A happy camper. Especially as no cash came out of my pocket. Norm Reeves Ford Superstore picked up the tab with no challenges, or questions asked. I think that was above and beyond what they needed to do. I offered to pay but was told that was not necessary. I will recommend Norm Reeves Ford Superstore to anyone needing a new or used vehicle. This was the 4th car I personally bought from Norm Reeves Ford Superstore. They are a breath of fresh air when it comes to car dealers.
I would love to praise the Car Salesman Miles Philips. He was the best person to sell a car! He never pressured us, but was very patient with us because we were indecisive. When we returned to Norm Reeves Ford Superstore Lincoln at least 5 times, each time we came back, he showed us the same car over and over per our request, as well as the same functions. But he always kept a very pleasant attitude. He went above and beyond to satisfy both me and my husband. He is the most courteous, professional and knowledgeable Ford representative on the lot. He works with your budget and will give you the best deal. We walked away completely satisfied. If you happen to be in need of a vehicle, stop by Norm Reeves Ford Superstore and ask for Miles Philips. You won't be disappointed! 2 thumbs up and 5 stars!!!!! :)
Porter Ranch, Los Angeles, CA
How do I go from 1 star to 5 stars?
I think I can explain. Sometimes a business screws up. A business is composed of many employees and if it's a good business, it makes a lot of transactions. In each transaction and with each employee there is an imminent possibility for something to go wrong.
After I posted my negative review on Yelp, I contacted Lincoln Customer Relations and explained the problem. The following day I received a call from Alex Bartra, from Norm Reeves Ford Superstore. I believe he is the manager. He apologized for the problem and offered to make good on it. He asked me to bring the car in and they would install the appropriate hitch on it at no charge to me. I took the car in on Friday and rented a car at the Hertz location inside the dealer's service area. Martin, the service adviser, was very courteous and told me that he would call when the car was finished. When he called, he told me that it would take longer than expected and asked if they could keep the car until the following day. I told him that I had rented a car, and he said "Don't worry about the car rental, we'll take care of that". I went to pick up my car yesterday, and they had installed an 8000 lb towing capacity hitch on it, and when I went to return the rented car, the dealership paid for the whole rental. So, bad things can happen, but when a business goes above and beyond to make things right, I think they deserve 5 stars.
I have purchased 3 Fords from this dealer. I have only had good experiences with this dealer. My first was a 2005 Ford Focus and never had any problems with it. In the summer of 2012 my husband and I went to several dealers looking for a bigger car since we now have 2 children. We had some bad experiences with other dealers and ended up back here. We fell in love with the new 2012 Taurus and purchased it through Norm Reeves Ford Superstore.
In December 2012 our truck was totaled and we were back at Norm Reeves Ford Superstore. This time we went with a certified pre owned 2012 F150 and couldn't be happier. They helped us out, made us feel comfortable, were straight forward and we knew exactly what we were paying for. My next Ford will be from Norm Reeves Ford Superstore.
I went to Norm Reeves Ford Superstore, just to look and see what used cars they had on the lot, I was approached by salesman Gerald Addison, he showed me what was available, he was very helpful and did not pressure me at all, which I truly appreciated because I was there to find a vehicle for my mother. Once I found the car that he suggested I called my mother and she was so excited when she drove her pre-owned Flex fully loaded. I would recommend Gerald to anyone that go to Norm Reeves Ford Superstore to purchase a vehicle.
Words cannot express how comfortable and pleased I felt, when walking into Norm Reeves Ford Superstore. The service there is nothing short of amazing, and I would like to pay my compliments to Xavier Guajardo and David Pulido for there amazing customer service. David and Xavier were very helpful and supportive in the questions that I had at the dealership. I will definitely be back in the future and look forward to having these two gentlemen assist me.
Long Beach, CA
They have a great sales dept. My wife and I came in and purchased a Ford Edge from David Ademola. He showed us all the great features in the vehicle and even set up our first service appt in June. The service department is amazing too. I love the new building, very clean. Keep up the good job guys!!!
Just had a very positive experience buying a certified pre-owned Ford Focus with sales manager Sal Gonzalez. They honored their online price via email, which was very competitive and worked with me on a slightly better deal, and ford financing beat my credit union rate for the loan, cut it down by more than half. A lot of dealers tried to quote 1-3k above posted prices, or refused to talk price via email at all.
Sal was low-pressure, friendly, and straight forward with me, as was my finance manager Fabby Guerra, who didn't try to force a bunch of extras at the close. Of the 6 or so dealers I contacted I definitely found Sal and Fabby the easiest to work with. I knew what I wanted, and had my research and price in mind which helped, and helped to close the deal in a short under 2 hr period, from arrival to signatures. If you're stopping by, try for after 6:30/7 to avoid the hoards. Try to email/call first as well so you have a contact to work with and a starting price, since you might feel a little hunted walking in to a big place like this and just wandering around.
If you're looking to buy a car, you have to talk to my man Eliseo Custodio. Right off the bat he was very friendly and extremely helpful. I was dreading the whole process of buying a car as this is just my second time and my first was an unpleasant experience. I knew it was a done deal after the test drive but I figured I would have to haggle to get the best deal but that wasn't the case at all. Eliseo went out of his to find me every little way to save me a few bucks. Thank you Eliseo and Norm Reeves Ford Superstore, I look forward to getting my next car here in the future.
Los Alamitos, CA
This is an edit of my previous post with unfortunate circumstances that happened to me at Norm Reeves Ford Superstore. The manager contacted me directly and personally took care of all my repairs and my truck is great. The price was fantastic and the people I worked with were great.
I HIGHLY recommend finding Kris Barrientos for your service writer. If you have any problems, find Eric Foltz, he will make sure all of your concerns are met.
I couldn't be happier.
I went to your lot just to look before I make my final decision...your employee Juan Garcia was very helpful, and knowledgeable...even helped that he spoke Spanish to include my mother in the conversation (Spanish speaking only). I believe that people always give bad reviews or have negative things to say about services they've received...so it is refreshing to give a positive review not only about your business but definitely your employee Juan and his excellent Customer Service Skills and overall representation of your business. I will definitely be a future buyer at Norm Reeves Ford Superstore.
Long Beach, CA
This place is great, I worked with David A. He made me and my sis feel real comfortable, my sister bought an explorer from him last week. He called us the next day to congratulation her on the purchase. When I’m in the market for a new F-150 in a few months, I’m coming back to see David A. You guys have a great team, keep it up.
South Gate, CA
I recently purchased a Ford Flex. This is the fourth car we have purchased are close friend and salesman MILES PHILLIPS was very helpful and knowledgeable ....
Long Beach, CA
The sales men David Pulido did a great job explaining the features of the car I bought. Everybody at Norm Reeves Ford Superstore was excellent. I recommended a sales person David Pulido from Norm Reeves Ford Superstore.
Long Beach, CA
Victor and Fabby were awesome. I went in knowing I did not have perfect credit, but they worked and worked to get me financed and get me into a great vehicle. They were great! When it is time for another car, Norm Reeves Ford Superstore has my business for sure.
I bought my first Ford! I have been a Chevy gal for over 20 years, so I was a little leery, but Victor Resendiz made the whole experience a lot easier! Victor is extremely knowledgeable about the Ford products and helped me make a decision as to which Ford I needed. I have water toys and need towing on the car, so I decided on the Ford Edge. So far so good!! Everyone at Norm Reeves Ford Superstore was very helpful and the new showroom is very nice with free coffee! I traded in my 2002 Chevy Tahoe, was a little sad, but I think I will really like the 2013 Edge. I needed to down-size a little bit and the V8 gas was killing me!! So I am excited to double my mgp! Thanks again Victor! You are great!
I had a very pleasant experience in buying my new Ford Explorer, recently from Norm Reeves Ford Superstore. This experience was positive in great part due to Fleet Manager Mike O'Connor. He was helpful and went the extra mile to provide answers to my questions. He was patient and courteous as he let me test drive different cars, and as he searched the inventory for the right match. I ordered my car and he communicated the order status and other replies in timely manner. He also followed up on the prep of the car when it was delivered. This positive experience was one reason I got the Explorer. I also have kudos for Fabby Guerra and Manny Jalandoni of the finance department. They were as courteous and patient as Mike. They were attentive and professionally guided us through the complexities of paper work
San Dimas, CA
I've been reading a lot of the past Yelp! Feedback which didn't always seem positive, and I felt I needed to share mine....I am the proud owner of a 2013 Ford Fusion Hybrid which I just picked up a few weeks ago, and I love it! But my intentions for writing this review was not meant to brag about the car -- I wanted to share my positive car buying experience with Norm Reeves Ford Superstore.
My husband and I are sticklers for details, and we wanted to research everything about the car before we got it. The 2013 Fusion Hybrid is a new design, so we were going to different dealerships to test drive and look at cars that were available with the features/ color we were interested in to see if it was something we really wanted. We stopped by the Marina Del Rey dealership because they had a Hybrid with the moonroof, but it didn't have all of the other additions I wanted. We test drove the car with one of their salesmen, and when we returned, we were approached by the General Sales Manager who wanted to see if I wanted to buy this car (not to mention, it had a $4000 mark up on the MSRP price!). I told him that this particular hybrid didn't have everything I wanted, so he tried to redirect me to buying a non-hybrid 2013 Fusion instead. He spoke to me with a demeaning attitude, telling me that I could save $10,000 by buying this other car and that I should "Do the math" because "You can't spend $10,000 in gas in 6 years!" And I told him "I did do the math, and yes I can spend that much money and in half that time because of the distance I drive and because the MPG I'm getting on my old car!" This guy was trying to make me feel stupid, and I did not appreciate that at all!
So we went to Norm Reeves Ford Superstore and were met by the nicest people! We test drove the Fusion Hybrid with Barbara who was the Sales Consultant at the time, but it still didn't have all of the options we wanted. So she introduced us to Angie Marzinki, the General Sales Manager. Angie told me if I was willing to wait, I can special order my vehicle with the exact options and colors I wanted. There was absolutely no pressure to buy what was on the lot, which I liked... She wanted to make sure I got want I wanted and that I was happy with the car I purchased. So I went through that route and placed the order! After about 10 weeks of waiting, I finally got my car! It was a little late at night when we picked it up, but they were very accommodating. Nolan Dempster, our Sales Consultant, handled our initial paperwork and took us for a drive in my new car and explained all of the options on the car and showed us how they worked. In the 4 or so dealerships we visited, not one could answer all of our questions about how the different options worked, so this was definitely a very nice change! Manny Mendez was our Finance Manager and he informed us of all of the extra warranties that were available without putting on pressure that "You have to buy this option because you never know what can happen on a new design." He left the decision to us and was able to help us with some other financing options that worked to our advantage. When we brought the car home, there were a couple of cosmetic things that we didn't see during the checkout because it was dark, but I contacted Angie Marzinki right away to let her know what I found. I brought the car back two days after I picked up my car and was met by Eric Foltz, the Service Director, who wanted to make sure the issues were handled to my satisfaction. It took a couple of trips to get it right (because I'm a person who is an extreme stickler to detail), but my car is beautiful now! When I came to get my car, Eric came out to see me again to make sure I was satisfied with the work. I have a part that needs to be replaced, but that is on order now.
We were extremely pleased and impressed by the professionalism, knowledge, courtesy and respect that were shown to us by the Norm Reeves Ford Superstore staff from the moment we walked on the lot to the point when we drove out with our new car! Clearly, Norm Reeves Ford Superstore's primary focus is in customer satisfaction. They wanted to make sure we got the car that we would be completely satisfied with, unlike other Ford dealerships who tried various belittling tactics in order to convince us to buy a car on their lot. Although everyone was great through my car buying experience, I really have to thank Angie Marzinki for making this process so stress-free for me. She answered every question I had, regardless of how annoying I may have been and has ALWAYS been prompt and courteous on her responsiveness. I know she normally does not directly involve herself in car sales, but it was important to me in order to regain faith in my overall Ford buying experience. We had such a positive experience with my purchase that my husband is now placing an order for the 2013 Ford Fusion Energi through Norm Reeves Ford Superstore!
Thank you Norm Reeves Ford Superstore Team! You're the BEST!
came in with my parents and the first sales person that approached us was a nice lady salesman named Barbara. She gave my parents good customer service. They speak Spanish only and thought she was a nice person to do business with in the future.
Newport Beach, CA
Chris Lopez in the service drive is amazing. I have been there twice now and he helped me both times. He is extremely friendly, helpful and efficient. His customer service is top notch and their new dealership has an awesome customer lounge. I have never taken my car to the dealership for an oil change prior to yesterday, but this is the only place my car will go from now on.
Long Beach, CA
I just bought a car from David Pulido and it couldn't be any better. He was great, provided the best customer service. I would recommend when going to Norm Reeves Ford Superstore asking for David Pulido.
Garden Grove, CA
I came into Norm Reeves Ford Superstore really dreading the whole car buying experience, I was a women shopping alone and pretty fearful. Michael O'Conner began showing the various new Escapes they had to offer....He was such a breath of fresh air..He was patient and friendly and really tried to help me sort out and narrow down what were the really important options to me....It could have been so overwhelming, I was never pressured or rushed...The whole team made it such a great experience.
Michael really worked at the pricing and really surprised me with the results. He definitely made it happen.....Working with Manuel in Finance was a pleasure...He made the process smooth and easy...and he found a rate which was with a great bank and lower than my credit union...which was pretty low to begin with.
I have worked with a company that specializes in customer service for many years...Norm Reeves Ford Superstore understands, in my opinion, the importance of servicing the customer which in turn sells cars.
Thank you...and I absolutely L-O-V-E my new car....
amazing experience david pulido just got everything we wanted the price the deal and he got us financed something i thought was impossible since over 5 dealers had turned me down i really thought i was stuck with my old car and my money i had saved for a down payment if u need help or u want someone thats going to sell you what u want not what they want david is ur guy :)
I want to think miles Phillips For helping me with my first new car purchase it was hard at first but with the help of the Cerritos finance team they got it done it took a long time but they got it done .now I am so happy and the Sync system is amazing now I feel good and I know I look good in my new car.
About two to three days ago I walked in to Norm Reeves Ford Superstore. I was looking for information on eco cars and how they work. I was attended by a gentleman by the name of Juan Garcia. He was very knowledgeable and had a great attitude. I will definitely be returning to shop with him when I"m ready to purchase a car.
I purchased my 2012 Ford Fiesta from Miles Phillips. He's very knowledgeable about the car and helpful. Thanks Norm Reeves Ford Superstore for the great deal!
Long Beach, CA
David Pulido provided outstanding service! This was my third time purchasing a car, and I felt the experience was extremely easy.. I am now driving a brand new Ford Focus and cannot be happier. I was not interested in Ford but went for a test drive anyway and found myself amazed with the features! Thank you David, we are so happy with our new ride!
Long Beach, CA
So, went to Norm Reeves Ford Superstore just to look around, I had my eye on the Fiesta but it didn’t fit my budget. So, car salesman Miles Phillips helped me find one that fit my budget perfectly, but couldn’t get that one either because I wasn’t approved. :(. He didn’t give up, he knew I wanted a car and he got me one, so many hours of debating and ect. I left with a Fusion. Other people can say "oh he just wanted to sell you a car" but I can sincerely say he wanted to help me out. So thanks Miles any questions or concerns look for Miles Phillips!!
I bought a Focus from here with the help of Miles Phillips. I just love it. He helped me put my mind at ease during the transaction. Thank you Mr. Phillips.
Aliso Viejo, CA
My wife and I bought 2 cars from Norm Reeves Ford Superstore this past Monday. We were actually only planning on buying 1 car, but the customer service and price that Toai Garcia gave us was outstanding. He helped us out all the way till the end. Toai never pressured us and was always there to answer any questions we had. If you are in the market to purchase a new or used car from Norm Reeves Ford Superstore, I highly recommend seeing Toai Garcia.
I was given excellent assistance from a woman named Barbara. She was very helpful. You don't get genuinely good service like that nowadays so I appreciated it. Keep having people like that on your team and I will definitely recommend my colleagues to Norm Reeves Ford Superstore when they're interested in a new vehicle. Keep up the good work!
Just took delivery of my awesome 2013 Mustang!!?My salesman, Miles was very cool and laid back. ?No pressure, no hassle. ?Having bought several Ford vehicles in the past, ?I highly recommend Miles and the team at Norm Reeves Ford Superstore.
First off just wanted to say that everyone at Norm Reeves Ford Superstore was friendly and respectful. I didn’t want to let go of my s2000 but really needed something bigger to move in. Other dealers were offering me around $12,000 for my ‘05 s2000 with 60k miles and Norm Reeves Ford Superstore killed everyone in trade in value by $2,500 (Talk about being competitive!). ??I was welcomed by a current ARMY Reservist, TOAI GARCIA, and he knew a lot about most cars/trucks on the market today. I never felt pressured to buy or drive any car. It was a natural flowing experience when he landed me on my 2011 Dodge Ram 1500. I told him how much I wanted for my trade and he came back with better numbers and discounted the car right off the back when we went to "THE BOX". He showed me the average market value for the same truck I was thinking of buying and gave me time to make a wise decision. Once I decided to pull the trigger he shook my hand and I was off to finance in about 10 mins. ??Fortino Milian was the Finance person who helped me and was super quick with no pressure. I was in and out of Norm Reeves Ford Superstore in about 2 hours with my new truck washed and a filled up gas tank!!!??CALL TOAI GARCIA IF YOU WANT MY EXPERIENCE!!!!?
Costa Mesa, CA
This review is for Toai Garcia, a salesperson at Norm Reeves Ford Superstore, with whom we had the pleasure of working with this past week. From the start, Toai was honest and easy-going, unlike any other salesperson we've worked with before. He worked countless hours and had a positive attitude and smile on his face the entire time. Most importantly, he worked hard on OUR behalf to get us the best deal possible. He not only made my husband, Marcus, and I feel welcome whenever we were on the lot, he also made us feel comfortable with the purchase we were making. When Toai says he's going to work for you, it's no lie! We will definitely be recommending him to our friends and family and working with him in the future.
Los Angeles, CA
If you buy a car from this place make sure you buy from George, this guy takes care of me anytime I need a car. His customer service is amazing and he is easy to deal with. This guy is more than just a sales guy he is a friend. If your looking for the best possible service make sure to ask for George.
Me and my family purchased 2 cars from Norm Reeves Ford Superstore because of their excellent service. We mostly return there because of Miles Phillips he's like family and makes the process easy and painless.
Seal Beach, CA
Came here looking for a new Focus. Mike O'Connor helped find all the rebates and deals we were eligible for and made everything so simple. We were finished in about an hour and a half!
Lori Lee W.
I just purchased 2012 Ford Escape. My sales people were Kathy Jo Bailey and Ray. Kathy is the person I dealt with the most. She was OUTSTANDING! She looked high and low for the car I wanted and did not stop looking until I was happy. Some sales people will try to make you settle for a car on the lot if they don't have what you want to make it easier for them but she took her time and found just what I wanted. I really appreciated her time and effort she spent on me. I would highly recommend her to anyone. If you are looking for a vehicle she is the sales person to see!??I also want to say that Manny in finance was great. He presented everything in an easy way to understand but not in a high pressure way that makes you feel guilty if you do not purchase extra warranties. It makes you feel free to purchase those because you want to. ??Thank you Kathy, Manny and Ray!
The service was great! They didn’t pressure us and let us take our time and made sure we got into the right car for us. We worked with Gino and Victor and John and they were so patient with us. We were there from 2 to almost 10 at night and they kept trying their best to make something happen for us. They allowed us to work with them on pricing and issues we had with a trade in so in the end we felt like we really got a fair deal, a good deal that we are happy with. I would definitely go back to Cerritos anytime I have a car purchase.
I just moved to California from a city where I didn't need a car so I was in desperate need the minute I got a new job. I was super intimidated by the whole process and the first dealership I went to in the LA area was HORRIFYING. ??Then I was referred to Norm Reeves Ford Superstore by a friend and went there immediately. Kathy Bailey was the best. She helped me with everything from finding the best deal to picking what car was right for me. I left the same day with a great deal and a new car!
Cortlandt MNR, NY
I called up Kathy at Norm Reeves Ford Superstore after I had a terrible experience at two other dealerships in the area. She was extremely helpful, informative, and honest. She explained to me what the other dealerships had been doing to add on extras to the price, and she was a pleasure to talk to. Thank you, Kathy! I will recommend you to my friends.
I went to Norm Reeves Ford Superstore looking for a new van that would best fit my needs. The customer service that I received from the salesman Miles Phillips was great. I love my new van and I would refer any family and friends that are in the market to Miles. Thanks again.
Buena Park, CA
I bought a new 2012 Escape from Norm Reeves Ford Superstore a couple weeks ago. Their staff was really friendly and helpful. Joe helped me and he was really friendly, informed, and helpful. Joe helped me get a great deal and
worked out the financing for the car.
This was the most comfortable car dealership experience I've had. The sales people I've encountered from other dealerships have been uncomfortably pushy and unhelpful. I would definitely recommend Norm Reeves Ford Superstore to a friend!
I purchased my 2005 Ford Freestyle from Miles Phillips and I love it. Now me and my 5 kids are happy. It has a lot of room and with myself and husband making the decision to extend our family it is like a dream come true. When we went to the dealership I was not in the buying market but Miles was so kind and when we went on the test drive I could not say, No. We love to take long drives and now we can be comfortable with having 7 seats. Thanks Norm Reeves Ford Superstore and Miles.
Came here to buy a commercial vehicle (first time buying commercial), and have to say that the process was super simple, and most of all, working with Jorge, the Fleet Manager, was great. He was very straight forward and honest, and was very accommodating to my schedule. He kept pricing simple, and looked for all possible rebates and ways to help save me money.
??I've bought A LOT of cars in my lifetime, and usually the process takes hours...but I was in and out of the dealer within an hour.
??Jorge even helped deliver my car as I didn't have another driver to take the car off the lot!
??It's my first American car...so I'm obviously apprehensive about that, to some extent, but based on the service and relationship I now have with Jorge, I'd for sure continue to go back for any future vehicles we may add to our fleet.
??Thank you for making the process simple and painless!
I really hate car shopping and with so many 1 and 2 star reviews for almost every car dealership, I really didn't want to have to deal with it. I always feel like I'm getting ripped off (maybe it's the shady vibe most car dealers give off). This time though I did a LOT of research beforehand. I always leased Honda's but this time I wanted to buy and I wanted the most gadgety car I could get (and I'm not a BMW or Lexus kinda guy). After a lot of digging I found the 2012 Ford Focus had a lot of amazing tech including the MyFordTouch touchscreen interface and the fact that it parallel parks itself! Amazing! Finally an American car I have an interest in! Nice work, Ford! And Norm Reeves Ford Superstore had the exact car in stock with the features I wanted.
??I called ahead to make sure they actually had the car in stock, since Advantage Ford's website said they had the car I wanted, but when I called someone told me it had sold 2 days before, and then I called the next day and spoke with someone else who said the car sold 2 weeks(!) before. So why don't you take it off your site then?! Shady!
??But at Norm Reeves Ford Superstore, Kathy, the Internet manager, said she definitely had it in, and she'd hold the keys the day I came in, so no one else would try to sell it before I got there. Nice. I would definitely recommend talking to her if you can. I think there's something about working with a woman that made it seem less stressful. I'm sure their male salesmen are great, but there's something about the slick-haired dudes in suits that just gives me the willies when buying cars, and Kathy was just great.
??Still anxious that I was going to have to haggle, which I suck at, she came in right at the invoice price, which I was really surprised at. My little pregnant car shark friend I brought along to help went ahead and tried to haggle for lower, but I knew that the price she showed me was actually at invoice and was prepared to pay that, and said let's go for it.
??Having a painless sale with Kathy, I was then worried that the finance manager was gonna be some pushy jerk who tried to make me buy a bunch of garbage add-ons, but when their FM, Manny, started to suggest certain options, I said I wasn't really interested and he immediately stopped the pitch and moved on. Super nice guy too.
??Overall, it was a pretty painless event. But I definitely recommend whoever you buy from that you do your research ahead of time for the exact car and features you want, look up that invoice price and go in prepared. The more you know, the less you'll be taken advantage of.
??And I love this new Ford Focus! If you love gadgets, and aren't into the typical luxury car, definitely take a look at the new Focus!
Redondo Beach, CA
I bought my explorer from Mike O'Connor at Norm Reeves Ford Superstore. They are light years ahead of other dealers...Mike was like a personal shopper for me. Do yourself a favor and ask for Mike O'Connor...thanks , Tony
Went in for service as my air conditioner wasn't blowing cold after the winter months...I contacted my original salesman Mike O'Connor, and he made my appointment and meet me also...wow..old fashion customer care...kudos
Pico Rivera, CA
Came in to look for a 2012 Ford Explorer, When we arrived at the dealership we just happen to get a very nice salesperson. He was very helpful and never pushy, he suggested different options on the vehicle that we were thinking of buying. After we finished looking we decided to come back this coming week on Wednesday to make our purchase, we've already set up an appointment with Jesse Camacho to come on in and make the big plunge. Thank you Jesse for being so patient and understanding your knowledge on the car we were looking for came together with your suggestions.
??Rory and Misty.
Long Beach, CA
My new car had an air conditioning problem and my salesman Mike O'Connor helped me with handling the problem with the service department. Even after the sale!!!!!! NOW that's service!
Buena Park, CA
Got my 2012 Ford Escape here I dare you to find a better price. I DARE YOU.
??If you're looking for a Ford See Joe he is to the point, and hassle free. ?He takes great care of you throughout the purchasing process. And on top of that my new car had only 7 miles on it when I drove off the lot.
??My first car buying experience was great, and though I can't compare it to other first times (duh) I'm just happy with my experience.
Checked in about 8:15 they said done by 10 but was done with service by 9:30. Great service
La Habra, CA
This review is for the sales lot. I came in over a year ago searching for an affordable and reliable Ford Fusion and found what I was looking for with the help of the staff. They were very patient with me and even beat financing terms of other dealers that had less than satisfying models to offer. Friendly customer service, follow ups were very appreciated and even referred some friends to shop for their next Ford here. Truly grateful for all their help in finding my dream car 2010 Ford Fusion SE, and I even like the color!
Santa Clarita, CA
I purchased a 2008 Ford F-150 on April 1 2012. My saleswoman was Kathy Jo Bailey. Overall had a great experience purchasing my truck through her. She was very helpful and fast and getting the deal done. If you need to buy a truck or car I recommend going to Norm Reeves Ford Superstore. They have great prices and you're wont be stuck there all day like other dealerships.
My Fiance has been wanting a new car for some time now. It was his Bday on Friday so we decided to go check out some cars over the weekend. We showed up to the Dodge dealership looking for a Magnum and they turned us away with not having one. Went to park our car down by the park so we could walk and search and decided to pay the Ford dealership a visit just to look around (I am very interested in a 2012 Focus)
??We looked around for about 5 minutes and right away we spotted a Red Dodge Magnum. He fell in love and we immediately went for a test drive. Found out the car was 99% someones the day before but something didn't pan out at the last minute. I am all for everything happens for a reason.
??Needless to say, 5 hrs later we drove off the lot with his truck traded in, the monthly payments I wouldn't let go of, and his car. I think we can sacrifice not getting our second tats after all. He is happy, I am happy, and the customer service was AMAZING. Manny and Josh are great people.
I love Norm Reeves Ford Superstore. My husband and I went there to test drive an Edge and ended up driving off in a 2012 Limited Edition. Niko Tuscany had great customer service. He was knowledgeable of the vehicle and answered all of our questions in a clear and precise manner. He made it very easy for us to decide that night to purchase the Edge. Victor Resendiz made the purchasing process very easy and stress free. He was personable, professional and proficient. The Edge comes with a lot of bells and whistles so Victor made sure that we understood the basics of our Media, Phone, Climate and Navigation Systems. We drove off the lot in our brand new 2012 Edge (Limited Edision) completely satisfied. Thank you very much Victor and Niko for your outstanding customer service. Our Family truely appreciate it!!
Good service. They were able to sell me a truck when I thought I wasn't going to qualify.
Long Beach, CA
I bought my 2011 Ford Edge with Kathy. It's my first time buying a car, and I had just gotten off work (night shift) when I dropped by to look at the car. Kathy was amazing. She was so personable and relaxed and definitely wasn't trying to pull a hard sell. We actually had fun and laughed the entire time we were in the test drive (almost forgot to pay attention to the car we got along so well). She wasn't giving me any of the "if you don't leave with it today... (blank) deal wont be here" bullcrap. I truly felt she cared about me and how I feel about the car more than the sale itself. I told her upfront that I wasn't going to be buying the car that day and she still happily showed me around and didn't treat me one ounce differently (as I have found many dealers do). I have been through the wringer with dealers looking for my perfect car and no dealer made me feel more at home.
??I decided I’d sit down with her to look at numbers and she came back with the price and monthly cost... I immediately told her my "magic number" for monthly cost, so she went and did her negotiating and came back with a big smile on her face saying "I can't believe they allowed me to do this" since the car had literally just gotten on the lot 2 days prior. I walked out that day with my dream car at a lower price (before taxes and everything) than I thought was even possible with my Limited model. I hadn't found a deal like I got with months and months of tireless searching and Kathy made it happen. I also didn't have my checkbook on me for the down payment (as I said I wasn't planning on buying a car that day) so she met me at my house so I wouldn't have to drive back... And I was still able to leave with my new car.
??Lastly, 2 weeks after I got my new baby, I got rear ended (of course). I called Kathy and she set up a good priced rental car for me and called the auto body shop. She was so helpful even when her job of selling me the car was done. She is an amazing, caring, fun person and I even come back to say hi when I get my oil changed and car serviced. I can't say enough good things about my experience here. I am here getting my car serviced and everyone in the service department has been so upbeat and in a good mood which is contagious. I will continue to come here for everything and if you're looking to buy a car, I highly recommend coming here and speaking with Kathy!!!
My girlfriend and I purchased a 2012 Ford Escape on March 2nd. I purchased a car at this dealership last year and Miles was very accommodating and really worked hard for me to get the deal made. Because of this, I came back again and looked for him this time around. Although he was really busy with multiple customers, he managed to accommodate me in a short period of time. He ask his associate, Victor, to assist me instead of making me come back. The experience was even better that the first time and I applaud the Cerritos Mgmt team to have such knowledgeable and friendly staff. I'm a Ford enthusiast and this experience just made me love Ford even more.
I bought my Ford Certified Pre-owned 09 Taurus from Norm Reeves Ford Superstore and couldn't be happier. Kathy Bailey is really awesome and highly recommend seeing her. Absolutely no pressure and very thorough with answers to my question's. Fortino Milan gave us a great rate and I highly recommend at least getting the silver package for your car. Thank you Kathy for helping me get my first car. Ford rocks!
I purchase my Ford Focus from Miles Phillips a great salesperson and to my surprise no pressure. Thank you Norm Reeves Ford Superstore
I am a new driver of a 2008 Ford Fusion in January 2012 my saleman Ben was great he was so helpful and nice. Ben help me with everything to seeing the car to putting it on hold for me till I went to get the car. Ben made my day and he made week I am still have a smile on my face that I have a new car its only be not even a week yet that I had it.
??if you are looking for a car go get a Ford car and go see Ben he will take care of you right away
Los Angeles, CA
I visited Norm Reeves Ford Superstore to look for a new car that would fit my needs, but I wasn't completely sure of what I wanted. I was happy to have been greeted and helped by Ben Behin because he has the best car salesmen I've came across on my hunt. He takes his time to bring to your attention the pros and cons of a car, and goes above and beyond to ensure you leave with exactly what you want. I recommend him to anyone car hunting!
Buena Park, CA
We just leased a 2012 Fusion today and we couldn't have been happier with the experience. We worked with Victor who was so professional and really worked to expedite the entire process. It was so nice to work with someone who knew exactly what we were there for, didn't try to talk us into anything that we weren't interested in, and knew that we wanted to be done as quickly as possible. We love the car and are definitely coming back when our other Toyota lease is up. Thanks again!!