Ford

18900 Studebaker Road
Directions Cerritos, CA 90703

  • Sales: (562) 991-6696
  • Service: (562) 469-5915
  • Parts: (562) 353-4471

Customer Bill of Rights

OUR VISION

We are determined to set the standards in our business for integrity and performance.  To achieve this, we will provide an exceptional customer experience, be a great place to work, and support our community.  We are The CAR Group.

CUSTOMER  BILL OF RIGHTS

You have the right to:

  • Courteous and professional treatment - always.
  • Honest information when you request it without evasiveness.
  • Prompt and efficient service with respect for your time.
  • Determine which product and services you purchase.
  • Clear and complete explanations of all purchase and finance details.
  • Request and receive copies of all documents signed.
  • Expect the value of products and services to equal or exceed the price you paid.
  • Buy without feeling pressures.
  • Expect us to keep promises and commitments we've made to you.
  • Expect the same level of attention and service after the sale.

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