Customer Testimonials

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DealerRater Jun 27, 2022

George Contakos is the best ! He helped me order my car and monitored it through the whole process. He’s the best car salesman I have ever dealt with.

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DealerRater Jun 26, 2022

They fixed my car issue. They kept me informed throughout. Great customer service. I would definitely recommend them.

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DealerRater Jun 24, 2022

Kia is the best knowledgeable helped me out to choose the best vehicle ,Akay got me the best deal ever thanks a lot

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DealerRater Jun 24, 2022

Service Tech Tony Ybarra Excellent Service very clear work, ensures complete understanding.and professional attitude

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DealerRater Jun 19, 2022

I would not take my car anywhere else but Norm Reeves Ford in Cerritos. They will do anything and everything to find the source of a problem with your car. Also they are quick in getting your vehicle back to you and very very nice! They get an A+++++ from me.

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DealerRater Jun 19, 2022

The repair was done very quickly and nicely within a day. I had two recalls. Thanks.

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Cars Jun 18, 2022

Robin Devis is the absolute best service representative, that I have dealt with in over 50 years. She kept me in the loop, during the repairs, and followed up afterwards. She should be the service manager or an instructor on how to give customer service. The BEST.

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DealerRater Jun 17, 2022

We visited on a whim and were pleasantly surprised by the 2022 expedition timberline! Beautiful vehicle! Mo Moham Was a breathe of fresh air! Young witty and motivated! Great experience!

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DealerRater Jun 17, 2022

George Contakos was great! The entire process from beginning to end was stress free smooth. Also, a thank you to Karla Velazquez for taking my order and providing great status. Almost took 2 years but worth the wait.

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DealerRater Jun 15, 2022

Mike from the service department was excellent. I had an appointment to drop off my Navigator and had been waiting awhile. Mike stepped in while the Lincoln service advisor was preoccupied with something else. He took excellent care of me, helped with the courtesy loaner, and kept me regularly updated. He even took care of an unrelated recall since the vehicle was already in the shop. My truck came back in good working order with all of the issues resolved.

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DealerRater Jun 15, 2022

Rafael was very communicative and very prompt and give me the information that I needed and the repair completed on my vehicle along with providing me with additional information on some concerns I had.

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DealerRater Jun 13, 2022

Extremely great service and friendly reliable customer service, had a recall they took care of with no problem no issues, the availability too was crazy quick.

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DealerRater Jun 13, 2022

Every time I visit them I always feel welcomed. They offer me a great customer service every time.

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Cars Jun 13, 2022

Excellent service! Service writer Tony was so helpful. The work on the car was completed and exactly the time that he said it would done.

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DealerRater Jun 13, 2022

Fast service, friendly, returned calls, no pressure, called Lyft for me, put charge on my bill

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DealerRater Jun 13, 2022

Robyn helped me through the process very nice and fast at responding to any question I had. Very professional.

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DealerRater Jun 12, 2022

Jeremy is the best. He is very helpful. Thank you Jeremy for all the assistance. Keep it up. Great job!

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DealerRater Jun 11, 2022

Everyone is really friendly and very helpful, answers all questions and explain everything to you in great detail.

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DealerRater Jun 9, 2022

Great service and timing. Scheduling and wait period was a breeze. Recommend for follow up.

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DealerRater Jun 9, 2022

Service was very thorough, kept me informed along the way. Staff is extremely courteous. Great experience overall.

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DealerRater Jun 8, 2022

The service department was fast, productive & professional! Got my car diagnosed, fixed and out the door. Thank You Ivan! You took great care of my car and customer service was on point.

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DealerRater Jun 7, 2022

Samier was very patient and helpful with me . He went out of his way to help me and get me the monthly payment I was looking for .

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DealerRater Jun 6, 2022

My entire car buying experience at Norm Reeves was very positive. George Contakos was great to work with. He was very pleasant, patient, informative and extremely thorough. Every staff member I encountered at the dealership was welcoming and friendly.

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DealerRater Jun 5, 2022

Great customer service. Great sell personal and financing help me get on my new car

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DealerRater Jun 3, 2022

I think everything and everyone was excellent. I was comfortable and well taken care of.

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DealerRater May 31, 2022

Honest and respectful and fast service smart group The best dealership Thank you so much for help ✅

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DealerRater May 29, 2022

Bought car used there in 2005. Service Dept keeping it running to 592,000+ miles.

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DealerRater May 29, 2022

It was a great experience our Sales rep Josh was amazing!! J’ Kang was great:)

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DealerRater May 29, 2022

Good service on car but too long of a wait, even when appointment was made

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DealerRater May 28, 2022

Great and HONEST customer service. They are upfront with the reality of everything and honesty is everything.

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DealerRater May 28, 2022

I ordered my van last year (2021) at a time of uncertainty regarding car production. The salesman (George) I worked with was fantastic. Professional, years of experience, he was honest about production progress & estimated delivery. Weird times we’re in right now. It requires patience & understanding by all involved. Honest info creates realistic expectations. It’s important.

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DealerRater May 28, 2022

Everyone at the dealership is very friendly and helpful. There was no pressure to buy anything extra and I felt very comfortable buying from them.

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Cars May 26, 2022

Enrique was great to work with. He made sure the process and the quality of the truck was top notch. I will be going back.

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DealerRater May 26, 2022

Took the car for service schedule an appointment. Robyn help me she was friendly and very helpful. Was out at the promise time. Thanks Robyn.

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DealerRater May 25, 2022

The persin who assisted me eas efficient, polote and helpful. Work asked for was accomlished

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DealerRater May 25, 2022

service department was very respectful and helpful. They explained everything that need to be done with the xar

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Cars May 24, 2022

Very professional and easy to communicate with. Isaiah & Josh we’re both super helpful. Bought out my existing lease. The process took just about 2 hours.

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DealerRater May 21, 2022

Excellent service I received the necessary response to the questions I ask and I was treated with respect and allowed to make decisions about the service I needed on my car

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DealerRater May 20, 2022

Rafael Gonzales-moran, my service agent, was kind and professional. He was honest and only recommend the service my car actually needed. My car was ready for pick up sooner than expected, and he even had my car washed. I was impressed!

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DealerRater May 19, 2022

Superb service with Ivan, Lincoln service specialists, but need more works in overall company and service to improve on answering and connecting calls from customers, took me weeks of calling to be able to speak to one/right person in order to set up an appointment for my requests and questions.

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DealerRater May 19, 2022

I took my truck in for a recall required by the DMV however I was advised that the repair wasn’t necessary. The dealer found other issues with my truck and although I havent had the repairs done or the recall issue hasn’t been resolved with the DMV, but my service advisor Robyn has been very helpful with my situation and is still trying to assist me even after I have picked up my truck. I appreciate her attention to my requests.

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DealerRater May 17, 2022

Israel was our salesman and he was great. He worked very well with us. Finance was shorthanded so the wait was longer but still very good. Unfortunately, there is so much paperwork required.

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Cars May 17, 2022

I decided that I wanted to purchase a new Ford Bronco, so I shopped around at various dealerships. I had a range of experiences, but then I called Norm Reeves sales and the connected me with Rafael Contreras. He was really knowledgeable about the Broncos and he helped me place my order. It took about ten minutes. Rafael gave me updates about the order all through the process. Every time the status changed I got an update. Picking up the vehicle was very smooth. I think it only took a couple of hours from when they got it until it ...

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DealerRater May 16, 2022

Mr Rafael is my card dr.. always goes the best in sn efficient manner. He is polite, professional, loves his job snd it shows . I only take my car to him or Sivan when he is not there.

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Cars May 14, 2022

A fantastic visit, I was able to get my 2013 car serviced under warranty. The professionalism, patience and service from Tony Ybarra was outstanding! I’m glad I got my car back on the road and will continue to come back to Norm Reeves Ford for both future service request and my next big purchase! A Ford Bronco, when that time comes I’ll be sure to ask for David Pulido, I’ve purchased cars from this gentlemen before and each visit feels like interacting with a family friend. He’s always had our best interest in mind and I’ve ...

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DealerRater May 14, 2022

A fantastic visit, I was able to get my 2013 car serviced under warranty. The professionalism, patience and service from Tony Ybarra was outstanding! I’m glad I got my car back on the road and will continue to come back to Norm Reeves Ford for both future service request and my next big purchase! A Ford Bronco, when that time comes I’ll be sure to ask for David Pulido, I’ve purchased cars from this gentlemen before and each visit feels like interacting with a family friend. He’s always had our best interest in mind and I’ve ...

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DealerRater May 14, 2022

Professional, courteous, efficient. Was reassured my car would be ready when promised via follow up phone call.

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DealerRater May 13, 2022

Today buying a car is tough but the crew here at Norman Reeves really took the time to find a car that’s right for me not only that but it was my first time buying. They all the paperwork thoroughly. I couldn’t have asked for a better place to get my first car.

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DealerRater May 13, 2022

They got it done in a fast time and I was allowed to pick it up after work.

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DealerRater May 12, 2022

Have had an excellent experience every time I’m there! I’m very happy with my 2022 ford explorer

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DealerRater May 11, 2022

Was a great experience all around. My service advisor Daniel was very pleasant and very professional. I would highly recommend this dealership for any needed repairs.

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DealerRater May 11, 2022

Rafael Gonzalez is my “go to guy” for great service. He provides the highest level of attention to my vehicle’s maintenance requirements, timely completion of work, and a thank you for bringing my car to Norm Reeves.

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DealerRater May 9, 2022

I went to the Service Dept. to ask about a recall I had received on my car. The serviceman Daniel was able to make an appointment that day for the repair. He was very courteous and helpful!

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DealerRater May 9, 2022

Good communication, friendly, and good service, would recommend this dealership to my friends and family.

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DealerRater May 3, 2022

Great experience overall… Very knowledgeable and most important to me… Sincere. I recommend Samir Raza as your go to sales person… Great guy.

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DealerRater May 2, 2022

Pro: Was able to make a deal in one stop Con: did take all day tough

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DealerRater May 1, 2022

Professional, no pressure, explained everything so I could understand, painless experience and didn’t take as long as most dealerships

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DealerRater Apr 30, 2022

Great service! Nice staff! Daniel was truly amazing for all the help. I really appreciate it.

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DealerRater Apr 29, 2022

David Pulido is my go to person and I always come out driving a new car

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DealerRater Apr 29, 2022

The staff at the dealership have a good customer service. They are very pleasant with consumers. I recommend them.

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DealerRater Apr 29, 2022

Tony is very honest and amazing I will only deal with him great person! Smart

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DealerRater Apr 28, 2022

My wife and I have bought and sold a lot of cars, but never have we had as good of an experience as what we had with Norm Reeves Ford. We placed our vehicle order with David Pulido and once it arrived the process of taking ownership of the vehicle was made so simple by David. Honesty we dread dealing with car salesmen because of how pushy and dishonest they can be. David was the complete opposite of that. He was helpful, friendly, easy to work with, and honest. I will definitely be recommending him to my friends and family ...

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DealerRater Apr 27, 2022

Miles was excellent. Great communication, made the process easy and painless. I’d recommend him to friends and family.

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DealerRater Apr 26, 2022

Service representative Rudy was knowledgeable and provides quality customer service. I would like his assistance for future visits.

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DealerRater Apr 24, 2022

We bought our car with Jorge. He was very helpful and knowledgeable. Made buying a car really easy. We’ll definitely be back in the future.

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DealerRater Apr 23, 2022

Everyone at Norm Reeves Ford has been very kind and efficient. I appreciate the professionalism and would definitely recommend them to others.

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DealerRater Apr 22, 2022

I have always been given great service keeping my Ford Edge in good repair. Thanks

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DealerRater Apr 21, 2022

Josh was extremely knowledgeable! He was amazing! My experience was great! Thanks Norm Reeves Ford!

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DealerRater Apr 20, 2022

Jorge Velazquez is the only sales rep to buy a vehicle from. Honest, friendly and always get you in the car you want at the best deal

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DealerRater Apr 17, 2022

My 2015 F-250 Diesel truck was brought in for a check engine light. Eddie the mechanic went above and beyond for customer service. He personally contacted me to keep me up to date with a back ordered part and the labor involved. My personal experience with him was excellent.

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DealerRater Apr 17, 2022

Good and timely service. Once appointment was set there was no waiting. A little expensive.

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Cars Apr 16, 2022

Great experience. Robyn Devis best advisor. She handled everything to perfection. I will always bring my truck to her. I'm very happy with my experience at Norm Reeves Ford/Lincoln. Thank you Robyn Devis.

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DealerRater Apr 16, 2022

Ivan Cruz in service department was terrific. Very friendly be and professional. Took care of all my in issues. And thanks to Lincoln for and their CPO warrant that covered all the work on and the car is rental. Zero out-of-pocket. Thanks Lincoln!

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DealerRater Apr 16, 2022

Best service ever , BIG THANKS to ADRIAN GONZALES and MIKE !! thank you to Norm Reeves Ford for fix my ford mustang !

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DealerRater Apr 14, 2022

It's hard to get a hold of people sometimes, but the service is great.

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DealerRater Apr 14, 2022

Excellent service from technician to the service advisor person who goes the extra mile to help You. Thank you!

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DealerRater Apr 13, 2022

It’s an excellent dealer. A a a a a a a a a a

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DealerRater Apr 12, 2022

Always professional. My husband is a mechanic and he appreciates the honesty and camaraderie with the technicians.

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DealerRater Apr 10, 2022

Norm Reeves sent home a coupon for $129 for a factory Battery. It just so happened that my Battery totally failed. It was Saturday afternoon, so I called the Dealer to make sure Parts had that Battery. They did! I talked to Service and was told they couldn't put it in on a walk-in that day.It was late, so I had my son jump my car, I drove to Cerritos and bought the Battery. I was resigned that a third party shop would have to install it. When leaving, I decided to poke my head into the Service Department. ...

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DealerRater Apr 9, 2022

Norm Reeves Lincoln is thee Best in the Nation we’re returning customer. The experience the professionalism, the knowledge, the explaining, the caring, these gentlemen want to make sure your satisfied but most of all happy. Gotta love them. CARLOS, JOE, HUGO. GEORGE AND IT ALL STARTED WITH BRYON OF INFINITI WHEN HE ANSWERED THE PHONE AND DIDN’T JUDGE ME AS JUST A LOOKER BRYON SAID COME ON IN WE’LL TAKE CARE OF YOU AND THAT HE DID WITH MY DAUGHTERS QX55 2022 AND YEAR LATER BACK TO PURCHASE A LINCOLN WITH AWESOME CARLOS HE WAS PATIENT DIDN’T ...

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DealerRater Apr 5, 2022

Service writer Rafael did great. The rest of the service department was really unorganized & confused. Leaving my keys at another desk & none were very friendly or outwardly helpful.

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DealerRater Apr 5, 2022

Very professional staff got me a good deal fast and easy one of the best dealerships around.

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DealerRater Apr 4, 2022

Andres and George were so helpful. I Felt welcomed, and both made the process of buying and set up easy. Great customer service!

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DealerRater Apr 2, 2022

Robyn Devis was very helpful she explained everything very thoroughly and made me feel welcomed. She has perfect customer service. For my next service I will ask for her to help me. Thank you Robyn

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DealerRater Apr 1, 2022

Tim was great, he kept me updated throughout the day and got me a quote on a couple repairs I need done.

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DealerRater Mar 31, 2022

Rafeal & Danielle were a pleasure to work with. You have two great employees, both are Keepers!

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DealerRater Mar 31, 2022

I was satisfied with the service. They did listen to my requirements and I was able to get everything that I wanted.

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DealerRater Mar 31, 2022

Great customer services along with fast vehicle inspections. Very happy with the experience I had with Norm Reeves Ford.

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DealerRater Mar 30, 2022

Robyn was great, super helpful. Best and quickest service I’ve had! Definitely returning here!

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DealerRater Mar 30, 2022

I had an awesome experience with my service advisor. I highly recommend Norm Reeves Ford.

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DealerRater Mar 29, 2022

Very helpful, customer service was the best, made it easy to purchase a truck from you guys. Definitely buying my second work truck from you guys.

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DealerRater Mar 28, 2022

Easy fast and no nonsense good prices all around very happy customer I would recommend to anyone

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DealerRater Mar 27, 2022

Miles has worked hard to find cars for my family since 2008. It was really quick and easy. Thank you!!!

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Cars Mar 27, 2022

Ordered a new Big Bronco. I expected it to be a hassle, and thought it would be difficult and take forever. I was shocked when the car arrived early -months before it was promised. They delivered it to my driveway and the paperwork took less than 10 minutes. Incredible customer service.

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DealerRater Mar 27, 2022

Best prices and excellent communication. Itemized pricing helps make things clear on the deal you’re making.

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DealerRater Mar 27, 2022

I ordered a Big Bronco, and expected it to be hard. I had heard the nightmare stories of long delays and prices way over sticker. So I was absolutely blown away when mine arrived three months early and was delivered to my driveway. The paperwork took less than 10 minutes to complete and there was an in service to pair my phone and go over the vehicle that was thorough and personalized. They were friendly and professional every step of the way. Jorge was amazing and so was Enrique. Highly recommend. It was a joy to do business with this dealership.

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DealerRater Mar 27, 2022

Service advisor Daniel Sanchez attended to me very quickly. He was polite and professional. I would definitely recommend Daniel to any friends or family. Thank you!

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DealerRater Mar 26, 2022

The people working here are great, easy to make an appointment. They are always friendly. Robyn, who was my service advisor, was attentive and understood clearly what I needed to have done to my car.

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DealerRater Mar 24, 2022

They give a good service, the people who are there are very kind and very attentive to all the claims, I am very grateful for their service, thank you very much 👍

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Cars Mar 23, 2022

Francisco in service was really helpful. He was very thorough and knowledgeable. He showed me pictures of the issue with the car and it made it easy to understand everything that was needed.


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