Customer Testimonials
George Contakos is the best ! He helped me order my car and monitored it through the whole process. Heās the best car salesman I have ever dealt with.
They fixed my car issue. They kept me informed throughout. Great customer service. I would definitely recommend them.
Kia is the best knowledgeable helped me out to choose the best vehicle ,Akay got me the best deal ever thanks a lot
Service Tech Tony Ybarra Excellent Service very clear work, ensures complete understanding.and professional attitude
I would not take my car anywhere else but Norm Reeves Ford in Cerritos. They will do anything and everything to find the source of a problem with your car. Also they are quick in getting your vehicle back to you and very very nice! They get an A+++++ from me.
The repair was done very quickly and nicely within a day. I had two recalls. Thanks.
Robin Devis is the absolute best service representative, that I have dealt with in over 50 years. She kept me in the loop, during the repairs, and followed up afterwards. She should be the service manager or an instructor on how to give customer service. The BEST.
We visited on a whim and were pleasantly surprised by the 2022 expedition timberline! Beautiful vehicle! Mo Moham Was a breathe of fresh air! Young witty and motivated! Great experience!
George Contakos was great! The entire process from beginning to end was stress free smooth. Also, a thank you to Karla Velazquez for taking my order and providing great status. Almost took 2 years but worth the wait.
Mike from the service department was excellent. I had an appointment to drop off my Navigator and had been waiting awhile. Mike stepped in while the Lincoln service advisor was preoccupied with something else. He took excellent care of me, helped with the courtesy loaner, and kept me regularly updated. He even took care of an unrelated recall since the vehicle was already in the shop. My truck came back in good working order with all of the issues resolved.
Rafael was very communicative and very prompt and give me the information that I needed and the repair completed on my vehicle along with providing me with additional information on some concerns I had.
Extremely great service and friendly reliable customer service, had a recall they took care of with no problem no issues, the availability too was crazy quick.
Every time I visit them I always feel welcomed. They offer me a great customer service every time.
Excellent service! Service writer Tony was so helpful. The work on the car was completed and exactly the time that he said it would done.
Fast service, friendly, returned calls, no pressure, called Lyft for me, put charge on my bill
Robyn helped me through the process very nice and fast at responding to any question I had. Very professional.
Jeremy is the best. He is very helpful. Thank you Jeremy for all the assistance. Keep it up. Great job!
Everyone is really friendly and very helpful, answers all questions and explain everything to you in great detail.
Great service and timing. Scheduling and wait period was a breeze. Recommend for follow up.
Service was very thorough, kept me informed along the way. Staff is extremely courteous. Great experience overall.
The service department was fast, productive & professional! Got my car diagnosed, fixed and out the door. Thank You Ivan! You took great care of my car and customer service was on point.
Samier was very patient and helpful with me . He went out of his way to help me and get me the monthly payment I was looking for .
My entire car buying experience at Norm Reeves was very positive. George Contakos was great to work with. He was very pleasant, patient, informative and extremely thorough. Every staff member I encountered at the dealership was welcoming and friendly.
Great customer service. Great sell personal and financing help me get on my new car
I think everything and everyone was excellent. I was comfortable and well taken care of.
Honest and respectful and fast service smart group The best dealership Thank you so much for help ā
Bought car used there in 2005. Service Dept keeping it running to 592,000+ miles.
It was a great experience our Sales rep Josh was amazing!! Jā Kang was great:)
Good service on car but too long of a wait, even when appointment was made
Great and HONEST customer service. They are upfront with the reality of everything and honesty is everything.
I ordered my van last year (2021) at a time of uncertainty regarding car production. The salesman (George) I worked with was fantastic. Professional, years of experience, he was honest about production progress & estimated delivery. Weird times weāre in right now. It requires patience & understanding by all involved. Honest info creates realistic expectations. Itās important.
Everyone at the dealership is very friendly and helpful. There was no pressure to buy anything extra and I felt very comfortable buying from them.
Enrique was great to work with. He made sure the process and the quality of the truck was top notch. I will be going back.
Took the car for service schedule an appointment. Robyn help me she was friendly and very helpful. Was out at the promise time. Thanks Robyn.
The persin who assisted me eas efficient, polote and helpful. Work asked for was accomlished
service department was very respectful and helpful. They explained everything that need to be done with the xar
Very professional and easy to communicate with. Isaiah & Josh weāre both super helpful. Bought out my existing lease. The process took just about 2 hours.
Excellent service I received the necessary response to the questions I ask and I was treated with respect and allowed to make decisions about the service I needed on my car
Rafael Gonzales-moran, my service agent, was kind and professional. He was honest and only recommend the service my car actually needed. My car was ready for pick up sooner than expected, and he even had my car washed. I was impressed!
Superb service with Ivan, Lincoln service specialists, but need more works in overall company and service to improve on answering and connecting calls from customers, took me weeks of calling to be able to speak to one/right person in order to set up an appointment for my requests and questions.
I took my truck in for a recall required by the DMV however I was advised that the repair wasnāt necessary. The dealer found other issues with my truck and although I havent had the repairs done or the recall issue hasnāt been resolved with the DMV, but my service advisor Robyn has been very helpful with my situation and is still trying to assist me even after I have picked up my truck. I appreciate her attention to my requests.
Israel was our salesman and he was great. He worked very well with us. Finance was shorthanded so the wait was longer but still very good. Unfortunately, there is so much paperwork required.
I decided that I wanted to purchase a new Ford Bronco, so I shopped around at various dealerships. I had a range of experiences, but then I called Norm Reeves sales and the connected me with Rafael Contreras. He was really knowledgeable about the Broncos and he helped me place my order. It took about ten minutes. Rafael gave me updates about the order all through the process. Every time the status changed I got an update. Picking up the vehicle was very smooth. I think it only took a couple of hours from when they got it until it ...
Mr Rafael is my card dr.. always goes the best in sn efficient manner. He is polite, professional, loves his job snd it shows . I only take my car to him or Sivan when he is not there.
A fantastic visit, I was able to get my 2013 car serviced under warranty. The professionalism, patience and service from Tony Ybarra was outstanding! Iām glad I got my car back on the road and will continue to come back to Norm Reeves Ford for both future service request and my next big purchase! A Ford Bronco, when that time comes Iāll be sure to ask for David Pulido, Iāve purchased cars from this gentlemen before and each visit feels like interacting with a family friend. Heās always had our best interest in mind and Iāve ...
A fantastic visit, I was able to get my 2013 car serviced under warranty. The professionalism, patience and service from Tony Ybarra was outstanding! Iām glad I got my car back on the road and will continue to come back to Norm Reeves Ford for both future service request and my next big purchase! A Ford Bronco, when that time comes Iāll be sure to ask for David Pulido, Iāve purchased cars from this gentlemen before and each visit feels like interacting with a family friend. Heās always had our best interest in mind and Iāve ...
Professional, courteous, efficient. Was reassured my car would be ready when promised via follow up phone call.
Today buying a car is tough but the crew here at Norman Reeves really took the time to find a car thatās right for me not only that but it was my first time buying. They all the paperwork thoroughly. I couldnāt have asked for a better place to get my first car.
They got it done in a fast time and I was allowed to pick it up after work.
Have had an excellent experience every time Iām there! Iām very happy with my 2022 ford explorer
Was a great experience all around. My service advisor Daniel was very pleasant and very professional. I would highly recommend this dealership for any needed repairs.
Rafael Gonzalez is my āgo to guyā for great service. He provides the highest level of attention to my vehicleās maintenance requirements, timely completion of work, and a thank you for bringing my car to Norm Reeves.
I went to the Service Dept. to ask about a recall I had received on my car. The serviceman Daniel was able to make an appointment that day for the repair. He was very courteous and helpful!
Good communication, friendly, and good service, would recommend this dealership to my friends and family.
Great experience overallā¦ Very knowledgeable and most important to meā¦ Sincere. I recommend Samir Raza as your go to sales personā¦ Great guy.
Pro: Was able to make a deal in one stop Con: did take all day tough
Professional, no pressure, explained everything so I could understand, painless experience and didnāt take as long as most dealerships
Great service! Nice staff! Daniel was truly amazing for all the help. I really appreciate it.
David Pulido is my go to person and I always come out driving a new car
The staff at the dealership have a good customer service. They are very pleasant with consumers. I recommend them.
Tony is very honest and amazing I will only deal with him great person! Smart
My wife and I have bought and sold a lot of cars, but never have we had as good of an experience as what we had with Norm Reeves Ford. We placed our vehicle order with David Pulido and once it arrived the process of taking ownership of the vehicle was made so simple by David. Honesty we dread dealing with car salesmen because of how pushy and dishonest they can be. David was the complete opposite of that. He was helpful, friendly, easy to work with, and honest. I will definitely be recommending him to my friends and family ...
Miles was excellent. Great communication, made the process easy and painless. Iād recommend him to friends and family.
Service representative Rudy was knowledgeable and provides quality customer service. I would like his assistance for future visits.
We bought our car with Jorge. He was very helpful and knowledgeable. Made buying a car really easy. Weāll definitely be back in the future.
Everyone at Norm Reeves Ford has been very kind and efficient. I appreciate the professionalism and would definitely recommend them to others.
I have always been given great service keeping my Ford Edge in good repair. Thanks
Josh was extremely knowledgeable! He was amazing! My experience was great! Thanks Norm Reeves Ford!
Jorge Velazquez is the only sales rep to buy a vehicle from. Honest, friendly and always get you in the car you want at the best deal
My 2015 F-250 Diesel truck was brought in for a check engine light. Eddie the mechanic went above and beyond for customer service. He personally contacted me to keep me up to date with a back ordered part and the labor involved. My personal experience with him was excellent.
Good and timely service. Once appointment was set there was no waiting. A little expensive.
Great experience. Robyn Devis best advisor. She handled everything to perfection. I will always bring my truck to her. I'm very happy with my experience at Norm Reeves Ford/Lincoln. Thank you Robyn Devis.
Ivan Cruz in service department was terrific. Very friendly be and professional. Took care of all my in issues. And thanks to Lincoln for and their CPO warrant that covered all the work on and the car is rental. Zero out-of-pocket. Thanks Lincoln!
Best service ever , BIG THANKS to ADRIAN GONZALES and MIKE !! thank you to Norm Reeves Ford for fix my ford mustang !
It's hard to get a hold of people sometimes, but the service is great.
Excellent service from technician to the service advisor person who goes the extra mile to help You. Thank you!
Itās an excellent dealer. A a a a a a a a a a
Always professional. My husband is a mechanic and he appreciates the honesty and camaraderie with the technicians.
Norm Reeves sent home a coupon for $129 for a factory Battery. It just so happened that my Battery totally failed. It was Saturday afternoon, so I called the Dealer to make sure Parts had that Battery. They did! I talked to Service and was told they couldn't put it in on a walk-in that day.It was late, so I had my son jump my car, I drove to Cerritos and bought the Battery. I was resigned that a third party shop would have to install it. When leaving, I decided to poke my head into the Service Department. ...
Norm Reeves Lincoln is thee Best in the Nation weāre returning customer. The experience the professionalism, the knowledge, the explaining, the caring, these gentlemen want to make sure your satisfied but most of all happy. Gotta love them. CARLOS, JOE, HUGO. GEORGE AND IT ALL STARTED WITH BRYON OF INFINITI WHEN HE ANSWERED THE PHONE AND DIDNāT JUDGE ME AS JUST A LOOKER BRYON SAID COME ON IN WEāLL TAKE CARE OF YOU AND THAT HE DID WITH MY DAUGHTERS QX55 2022 AND YEAR LATER BACK TO PURCHASE A LINCOLN WITH AWESOME CARLOS HE WAS PATIENT DIDNāT ...
Service writer Rafael did great. The rest of the service department was really unorganized & confused. Leaving my keys at another desk & none were very friendly or outwardly helpful.
Very professional staff got me a good deal fast and easy one of the best dealerships around.
Andres and George were so helpful. I Felt welcomed, and both made the process of buying and set up easy. Great customer service!
Robyn Devis was very helpful she explained everything very thoroughly and made me feel welcomed. She has perfect customer service. For my next service I will ask for her to help me. Thank you Robyn
Tim was great, he kept me updated throughout the day and got me a quote on a couple repairs I need done.
Rafeal & Danielle were a pleasure to work with. You have two great employees, both are Keepers!
I was satisfied with the service. They did listen to my requirements and I was able to get everything that I wanted.
Great customer services along with fast vehicle inspections. Very happy with the experience I had with Norm Reeves Ford.
Robyn was great, super helpful. Best and quickest service Iāve had! Definitely returning here!
I had an awesome experience with my service advisor. I highly recommend Norm Reeves Ford.
Very helpful, customer service was the best, made it easy to purchase a truck from you guys. Definitely buying my second work truck from you guys.
Easy fast and no nonsense good prices all around very happy customer I would recommend to anyone
Miles has worked hard to find cars for my family since 2008. It was really quick and easy. Thank you!!!
Ordered a new Big Bronco. I expected it to be a hassle, and thought it would be difficult and take forever. I was shocked when the car arrived early -months before it was promised. They delivered it to my driveway and the paperwork took less than 10 minutes. Incredible customer service.
Best prices and excellent communication. Itemized pricing helps make things clear on the deal youāre making.
I ordered a Big Bronco, and expected it to be hard. I had heard the nightmare stories of long delays and prices way over sticker. So I was absolutely blown away when mine arrived three months early and was delivered to my driveway. The paperwork took less than 10 minutes to complete and there was an in service to pair my phone and go over the vehicle that was thorough and personalized. They were friendly and professional every step of the way. Jorge was amazing and so was Enrique. Highly recommend. It was a joy to do business with this dealership.
Service advisor Daniel Sanchez attended to me very quickly. He was polite and professional. I would definitely recommend Daniel to any friends or family. Thank you!
The people working here are great, easy to make an appointment. They are always friendly. Robyn, who was my service advisor, was attentive and understood clearly what I needed to have done to my car.
They give a good service, the people who are there are very kind and very attentive to all the claims, I am very grateful for their service, thank you very much š
Francisco in service was really helpful. He was very thorough and knowledgeable. He showed me pictures of the issue with the car and it made it easy to understand everything that was needed.